Complaint #5
YoyoCasino
Stalling payments and ridiculous verification process
8 years ago
I signed up on this site a month ago and was offered a 100% welcome bonus. I took this offer and deposited 1800 SEK. I was lucky enough to get a big win and manage to finish the wagering with around 18 000 SEK in the account, which was a very nice win for me. Usually I lose but now I finally won and decided I would cash-out 10k and leave the other money left to play some more. But before I play a lot on a site I like to see that the cash-out and KYC process is easy, so I waited before I played more.
They contacted me about KYC and I sent them all the documents they requested (ID, bill and payment method). I was verified but then they asked the the following:
"In order to process your funds withdrawal request quickly and efficiently, we ask you to split 10000 sek. it on 4. parts.3000+3000+3000+1000 sek."
That was concerning to me, I have never been asked to split my withdraw like this before, but I did like they asked me to. The pay-outs started and 14 days after my initial request of cash-out I had been paid all the 10k in 4 different installments. I was annoyed by this process and didn't like it, it would take ages for me to get money out from here if I was to win big so I decided to cash-out the rest as well.
Then a few days after my cash-out request of the following 8k they told me:
"Your account is frozen for additional verification.
We would like to inform you that in order to verify your account, we would like to ask you to provide us with the following documents and information regarding your Skrill wallet:
- The transactions history of your Skrill wallet for the last 3 months."
I was astonished they would just freeze my account like that even though I already got the KYC process done and asked for something private like my whole Skrill history. But I had no choice but to give them what they wanted I realized since I wanted my money. So I sent them my Skrill history and expected to hear back from them soon.
After over a week of waiting I contact them again, this time on live chat asking why my account is still frozen. They tell me:
"We would like to inform you that in order to verify your account, we would like to ask you to provide us with the following documents and information regarding your Skrill wallet:
- The transactions history of your Skrill wallet for the last 3 months.
We kindly ask for a screenshot/photo or an statement from the bank account or a card with confirmation of your skrill wallet replenishment.
We want to make sure that it was You (account/card holder), who made deposits on your skrill account from other payment systems."
So now they ask for further information, I will provide them with this as well. But I find it really annoying that they us this stalling payments tactic to get me to reverse the withdraws and continue to play and this ridicolous KYC process. I would like to know an official statement from the site why they do this kind of things. I will make sure not to reverse these withdrawals and also want to warn people having problems with reversing withdrawals not to play on this site.
They contacted me about KYC and I sent them all the documents they requested (ID, bill and payment method). I was verified but then they asked the the following:
"In order to process your funds withdrawal request quickly and efficiently, we ask you to split 10000 sek. it on 4. parts.3000+3000+3000+1000 sek."
That was concerning to me, I have never been asked to split my withdraw like this before, but I did like they asked me to. The pay-outs started and 14 days after my initial request of cash-out I had been paid all the 10k in 4 different installments. I was annoyed by this process and didn't like it, it would take ages for me to get money out from here if I was to win big so I decided to cash-out the rest as well.
Then a few days after my cash-out request of the following 8k they told me:
"Your account is frozen for additional verification.
We would like to inform you that in order to verify your account, we would like to ask you to provide us with the following documents and information regarding your Skrill wallet:
- The transactions history of your Skrill wallet for the last 3 months."
I was astonished they would just freeze my account like that even though I already got the KYC process done and asked for something private like my whole Skrill history. But I had no choice but to give them what they wanted I realized since I wanted my money. So I sent them my Skrill history and expected to hear back from them soon.
After over a week of waiting I contact them again, this time on live chat asking why my account is still frozen. They tell me:
"We would like to inform you that in order to verify your account, we would like to ask you to provide us with the following documents and information regarding your Skrill wallet:
- The transactions history of your Skrill wallet for the last 3 months.
We kindly ask for a screenshot/photo or an statement from the bank account or a card with confirmation of your skrill wallet replenishment.
We want to make sure that it was You (account/card holder), who made deposits on your skrill account from other payment systems."
So now they ask for further information, I will provide them with this as well. But I find it really annoying that they us this stalling payments tactic to get me to reverse the withdraws and continue to play and this ridicolous KYC process. I would like to know an official statement from the site why they do this kind of things. I will make sure not to reverse these withdrawals and also want to warn people having problems with reversing withdrawals not to play on this site.
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