I submitted my self exclusion form to Springbok casino January 2018. In the self exclusion form it stated that the account cant be open even if i ask for it to be opened again. I wanted the account to be permanently closed. They couldn't but they can close it for a certain time. I chose 100 years.
The account was closed as a requested! I had/have a gambling problem. The first time i had a relaps and wanted to gamble, the casino open my account witk no question asked and i started gambling again. I lost a lot of money.
My problem is how can they open my account if i had submitted a self exclusion form???
What is the use of the self exclusion then??
I did ask for the casino to provide me with a day to day list of all my deposits and pay outs. They said they cant. I cant believe it. They must have records. I want to see how much i lost in that time. From when i submitted the self exclusion form untill now!!!
I am very angry at the casino. They didnt help me when i wanted to quit.
What can i do?