Slotville 2nd Bonus Scam

Hi rocky98 - SlotsVille casino in no way is trying to mislead or deceive our customers. In actuality we thought this would be a fun promotion for Halloween and we can assure you that there are customers who have received to maximum 300% bonus.

Sincerely,

SlotsVille Casino Support

My complaint pertains to the coupon itself. The customer will never know what magical number SlotsVille has designated for the 300% bonus. This is the very heart of my complaint. After receiving my mediocre bonus I contacted SlotsVille customer support concerning the 300% bonus number. How would I know if SlotsVille in reality never had 300% bonus number? The problem I have with this promotion (which I dubiously signed up for) is the fact that we don’t know if SlotsVille gave anyone a 300% bonus from the number they chose.

I call this deceptive marketing and a deceptive bonus structure. Instead of just crediting my account for the 25$ bonus (because remember I did make a deposit) Slotsville wants to handle this complaint by making derogatory statements to customer who are actually making deposits.

Lastly, in my opinion for all potential customers, I would stay clear of this casino. I originally thought they could be trusted from other online reviews but after being treated like this I don’t need any part of them.

Hi rocky98!

Firstly thank you for choosing to play at SlotsVille.

As per the promotions section of our website, it is clear that our bonuses offered differ depending on the number of deposits you have made into the casino and the day of the week. For first time depositors, we offer a 400% match bonus for deposits (subject to t&c), which you indeed received on your first deposit made into Slotsville Casino.



In regards to subsequent bonuses, we offer players a 50% match bonus on Tuesdays, Thursdays and 150% match on the weekend (depending on deposit method). However, throughout the month on October we are in fact offering a Halloween bonus, as you have mentioned in your complaint letter. As per the t&c of the Halloween bonus, the percentage you receive is dependent upon the number you select between 1-10 and is random.



Unfortunately you selected the number corresponding to the 50% match bonus. This however actually corresponds to the Tuesday bonus of 50% match which you had also been eligible for, and thus you were in in the same position taking the Halloween bonus as you would have been had you received the Tuesday weekday promotion.



When making your next deposit, at SlotsVille or anywhere else it is always recommended to review the promotions tab of the website to see exactly what offers are available to you at the time.

Sincerely,

SlotsVille Casino