Hi, I withdraw 2000$ from this casino and it is my WORSE experience EVER. i dont want to use this website anymore AND I want to let know everyone of how they dont know how to help the customer. here is my problem :
I withdraw 2000$ the 10/03/2019. they asked me some proof and I show you all the proof and everything was OK. I received the email confirmation of the withdraw the 11/03/2019. Now the horror movie start... I received in my bank the money the 12/03/2019 but the amount was ''1334.34$'' so i spoke with some employee about this problem and each time they asked me for bank statement (i provide them) and they threat me like a liar. I was really mad. I finally was able to show them. I also call my bank who show me the proof that the withdraw was : 1364.34$ and they take 15$ of fee. I asked to received the remaining amount. They told me that it was the payment provider who do the mistake. Its about 1 week they know it and they didnt do < snip > about it. I waste so much time to talk to unprofessional employee who cant help me OR who tell me to come back later. Im tired of this and they own me around 670$. My worst experience ever. Now the employee dont answer me no more when they see my name BUT ITS NOT MY FAULT I just want my money!!!!!