Ag Awards

Sloto' Cash Casino - Just ROBBED me!

Complaint Info
Disputed casino Sloto' Cash Casino
Reason Software fairness
Posted on May 16, 2014

This casino just robbed me and i will tell you how!

I decided to use their highrollers bonus and registered at the casino. At first i used to play in practise mode so i can see the odds. It seems to be ok and decide to move ahead. Deposited 500$ and use those highrollers bonus! ANd than began my misery!

Suddenly all the games i have tried in practise mode became so terrible low on odds that i was shocked. It was needed HUNDREDS of spins in any level just to get any free spins and even during these free the wins were more than poor! Awful situation! I have never seen such miserable odds in any casino, in any software! It was more than obvious that all was set up! They tricked players with a good looking bonus and than BOOM - you are doomed, they never gave you a chance of winning anything!

I was left with 530$ and decide to quit this and conected to the live chat! I told them that according myself i am tricked and the odds are more than miserable and that i want my account to be closed and my money to be refunded! And here comes the worst part of my Slotocash experience! They closed my account IMMEDIATELY and pass the case to the account department. Than a member of this dep. wrote me an email, saying that he has asked someone from the superior management what to do. Meanwhile i told them that i have some gambling problems and really need those 500$ and to solve the case as soon as possible! I waited for them 4 days and finally they send me an email:

"We have closed your account as per your request and it will not be possible for the account to be re-opened for any reason. We will not distribute any promotional emails and we will do all we can to prevent new accounts being opened. We will not be issuing a refund for the deposit you made with ourselves." BAM-BAM

And what am i supposed to do now??? They closed my account and i dont even have the chance to play with MY money to the end and also refused to refund me!

Posted on February 22, 2012

Problem is resolved- they opened my account and restore the balance just like it was!

Posted on February 22, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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