You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Ruby Slots Casino - No payment, no response

REJECTED
SurreyJay Canada
posted on December 12, 2017.

I just want help with my withdrawal as it's been in limbo for over a week and no one responds. All my appropriate documents submitted and approved. Please help as this is my only but of money after my home burned to the ground on November 16 2017. I played with my own money deposited from my credit card and asked for my $1000usd to be deposited and I keep getting the run around.

posted on December 14, 2017.

Hi Jason--

I'm very sorry for the difficulties you've been experiencing with this--I believe I can have this resolved for you in very short order.

I've checked your account and while I don't doubt you've sent your documents, I cannot locate them. In the interest of speeding things up, I've just sent you an email requesting you forward everything to me. I also need your preferred method of payment.

Once I have this, I'll be able to sort your payment, straight away, without delays.

All the best,

Tawni

posted on December 17, 2017.

Hi Jason--

As of now, I've still not received a reply to my email. Can you please respond with the necessary items requested? Without this, there's nothing I'll be able to do to move your withdrawal along.

Much appreciated,

Tawni

AskGamblers
posted on December 20, 2017.

Dear @SurreyJay,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
posted on December 24, 2017.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.