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Ruby Slots Casino - Withdraw extreme delay

RESOLVED
Complaint Info
Disputed casino Ruby Slots Casino
Reason Delayed payment
Amount $ 1860
Posted on August 21, 2020

I made a withdraw the end of June and wasn't notified that I had missing documents until I followed up via live chat on 7/14. On 7/17, I recieved an email that said all my documents were complete. I waited the 10 days and followed up via live chat again. I was told it was still pending and that it would be excalated to the correct deparment. I continued to check back via chat daily until finally on 8/7, it was approved. I checked today 8/20 to find out if payment had been sent, and was just given an appology for the delay and told again that it was being escalated to the correct department. I've been waiting for almost 2 months for this payout.

AskGamblers
Posted on August 21, 2020

Dear @allisonz1234,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on August 25, 2020

Hi Allison--

I sincerely apologize for the frustration you've been experiencing with this.

I've reviewed your account and the good news is that this should be quick and easy to resolve. I've just sent you an email regarding your wire details--as soon as I have your reply, I'll have your withdrawal sorted.

All the best,

Tawni

Posted on August 25, 2020

Thanks for the response. I replied to the email with the requested information

Thanks!

AskGamblers
Posted on August 29, 2020

AskGamblers Complaints Team has been informed that Ruby Slots Casino representative might not be able to respond to ongoing complaints until Monday, 31th of August, therefore the time frame is being extended with another 96 hours.

Posted on September 2, 2020

Hi Allison--

I apologize for the slow response--I was out of the office for several days for medical reasons.

The good news is that your withdrawal was already paid (8/27 Paid $1860 + no Service Fee for transaction #92587967) and our processor confirmed the payment was completed on the 28th. I would expect the funds have already reached your bank account. ;-)

I wish you all the very best,

Tawni

AskGamblers
Posted on September 2, 2020

Dear @allisonz1234,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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