Complaint #231 Ruby Slots Casino

Sent me bad check

By Renee m.

7 years ago

Message on forum

Requested payout may 1st said i needed to fillout withdrawal documents. Ok done and sent. They of course say it takes 7 to 10 business days. Everything takes 7 to 10 business days with them. Say i my bank wont accept wire transfer i bank with a credit union i go for check
I didnt get check until july 6th. Withdrawal was for 465.00 check was for 357.00
My bank sends it off. On week 4, august 3rd i receive in the mail a paper from my bank showing the check came back insufficient funds

Disputed Casino Ruby Slots Casino

Reason Declined payment

Amount $465

Discussion

AskGamblers

• Support Team

7 years ago

Dear @reneemartinez,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Ruby Slots Casino

• Representative

7 years ago

Hi Renee--

I received your emails and to be honest, I'm very confused. It's a simple thing to contact your bank and request a copy of the check (they would have this on hand if the check was rejected). Further, as I've explained, you'd need to contact your bank to request a letter confirming the reason the check was declined. I don't understand why you would issue this complaint, but not come forward with what is necessary to resolve this.

With all the checks issued in your batch, yours is the only one that has not cleared. If indeed there was an issue with this check on our side, I absolutely want to resolve this. Unfortunately, without the necessary documents, there is nothing I can do.

Tawni

AskGamblers

• Support Team

7 years ago

This complaint has been reopened as per Ruby Slots Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

reneemartinez

• Oklahoma • 1 reviews

7 years ago

The reason was insufficient funds

Ruby Slots Casino Complaint Stats

Resolved 430 / 443

Avg. Amount $3,737

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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