Ruby Slots Casino - Confused and angry on how they are handling my withdrawals

Hi Frank--

I apologize for the frustration you've been experiencing with this.

I'm pleased to tell you that a payment was sent to our processor, Monday: 1/17 Paid $3887 + no Service Fee for transactions #110192775 ($1,052.00), #110192797 ($1,084.00), #110192802 ($1,751.00). I would expect you'll find the funds in your account, early next week (possibly sooner).

Regarding the shortfall from your requested amounts, this is because you received bonuses relating to each withdrawal. All bonuses are non-withdrawable and as such, removed from your total withdrawal amounts.

Your next two withdrawals will be approved later today and should be sent to our processor the following day. Once I have the transaction details, I'll be back with another update.

All the best,

Tawni

Tawni, Thank you for responding to my issues. I still have a concern regarding the withdraw approvals. At this time nothing has been deposited into my account, but all of the withdraws have now vanished from the pending transaction stage. The account History does show them being approved. Your earlier response stated that the funds should show up by early next week, if this is so than we are okay and I appreciate every thing you did for me to get this done. Since my initial complaint I had withdrew an additional $2,400.00 US. Can I get a contact email from you for any future issues that may come up and also a response to this one? One more thing, what is Inclave?

Dear Ruby Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi Frank--

Your final payment was sent to our processor, last week: 1/19 Paid $2802 + no Service Fee Wire transaction #110254211 ($1,762.00), #110254223 ($1,040.00). I expect the funds should reach your account in the next few days, along with the funds for the payment from the 17th (our processor has a bit of a back-log, which is why this is on the slow side).

I've sent you a reconciliation of your account so that you can see that all withdrawals have now been paid. In that email, I've also sent you the link which will explain everything you need to know about Inclave. ;-)

I wish you all the best,

Tawni

Tawni,
I have received both of the wire transactions today in my account. I am very pleased that you have delivered what you had said. I want to thank you very much for your help in this matter and would like to close this complaint at this time. Unfortunately this was my only way to communicate with the site. If I have any future issues of this magnitude I will try calling on you through your email first to get it resolved. Thank You. Signed: Confused No More

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.