Hello...I am registering a complaint against Rich Casino.
I have been a member of this particular casino for more than a year, and as my account number/user name was transferred from my years of membership with Golden Palace/Golden Casino, I believe these casinos are in some way related.
To make a long story short, I play only Blackjack in what ever casino I am at, and at Rich, it is no different.
Now, I should probably offer up a positive towards this casino in that their support staff, through chat, is just that...very supportive. Also, the 4-5 times that I have submitted a withdrawal request, it has been approved, and I have received my winnings.
Now, fast forward to a few weeks ago. I was in the middle of a pretty good streak, playing multi-hand Blackjack, at a 10-100$ table. After an initial deposit of ~1100$, I got myself up to ~5000$, when I made my first withdrawal request, which was approved after the initial "pending" period.
I continued to play, and got my account balance up to ~13K, when, after the week waiting period, I submitted another withdrawal request, which was also approved, and I received my payout.
All good so far.
I then got my balance up to ~17K, and after a weeks time, submitted another withdrawal request. Here is where everything took a turn
My job takes me out of town for a couple days at a time, and when I got home, and logged into my account, I found that it had been blocked.
I called Rich's customer service line, and was told that an email had been sent to me detailing what the situation was, and why I was being blocked.
I checked my email...nothing.
I called back the next day and was told by my "account manager" that another email would be sent out immediately...well, that never happened either.
I called back and was put on the phone with some account/security individual, who basically informed me as to the content of this email that I was to have received.
So here goes...(and maybe I'm ignorant to this procedure)...but he said that my account was being closed, and my winnings negated, because in the eyes of the management team as well as security, it was perceived that my "betting style" as well as my "playing strategy", were indicative of an individual who was playing at their casino as something more than just a "player", who was there for the entertainment value.
They were afraid that I was playing in a way that was detrimental to their bottom line?
Hmm..not sure about that one. Especially at a 10-100 table, and the constant randomness of the game itself, I cannot see how ANY betting strategy, or "playing style" would ultimately erase any house edge
So there it is..my account is still blocked and there has been NO communication nor explanation from Rich since our last call.
I would love to attach a screen shot of my final balance when this all took a nasty turn, but I can't even log in to do that, and it has probably been removed at this point