Cashpot Casino - Please Close My Account

Sam Perry United Kingdom
posted on October 17, 2016.


I asked 6 days ago for this casino to close my account due to the terrible service and poor game selection however they have not emailed me back or complied with my wishes.

In my view they are not a responsible casino and I would encourage people not to play there.

Kind regards,

posted on October 21, 2016.

Dear @youbad,

Please let us know if there's some update on your issue.

posted on November 10, 2016.

The complaint has been reopened as per Cashpot Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

posted on November 13, 2016.

Dear Mr. Perry,

We regret the length of time it took for your complaint at Ask Gamblers to come to our attention. We are looking into how that might have happened because we take all complaints with great seriousness, especially those posted in this forum.
I will review the facts in your matter. You opened your account with us on 29 September 2016. You had a fine run with us, and you were able to make two withdrawals totaling 2400 euro. After you made those withdrawals you continued to play and deposit.
On 11 October at 12:48 you wrote in asking to close your account. You made a few more deposits after that, before you took a break from playing for about three days. You resumed depositing and playing on 14 October, before you stopped playing at 15:50. You returned to play very briefly on 17 October at 12:16. On the same day you posted your complaint at Ask Gamblers.
The unfortunate fact is that your account manager Sam did not see your account closure request until 18 October in the morning. Sam is a very conscientious person and there may have been some extenuating circumstances beyond his (and our) control. We are looking into what happened. We regret that we were not able to deal with your account closure request in the timely manner it deserved. We also congratulate you on your nice wins. You came out ahead. Perhaps that can offer you some solace.
Please feel free to reply in any way you find helpful!

Cashpot Casino Management

posted on November 17, 2016.

Dear @youbad,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.