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Slots Jungle Casino - Payment Delayed And Account Under Review

Complaint Info
Disputed casino Slots Jungle Casino
Reason Delayed payment
Amount $ 1000
Posted on December 19, 2014

After playing at this casino for years, my withdrawal has been declined. I have made dozens of deposits and withdrawals from them in the past. The pattern has been I hit a sizable win and then they suspend my account from using coupons. Their prerogative. But then 3-9 months later they offer coupons again and I start depositing again as I prefer to play with coupons. While they cut up the withdrawals into $500 payments, they have always paid me. And unlike many RTG casinos they approve the withdrawals within 4 business days. I had $2500 in withdrawal. They paid me $500 three times over the past three weeks and then my remaining $1000 was declined. Here is the chat I entered upon seeing the declined withdrawal:

Molly Foster: Welcome to Slots Jungle! This is Molly. May I have your username and how may I help you?
UncleMonkey: UncleMonkey. Can you tell me why my withdrawal was declined. I have been playing here for years and never had any problem
Molly Foster: hello Joel
Molly Foster: let me check
Molly Foster: One moment please. Thank you.
Molly Foster: As per finance department decision your withdrawal request has been denied and the funds were added back to your account. It might take up to 90 business days for our finance department to review your account.
Molly Foster: Please accept our apologies for this inconvenience and thank you for understanding. You will be notified by the relevant department as soon as there are any updates regarding your account
Molly Foster:
UncleMonkey: What is the BASIS for this? 4 MONTHS????
Molly Foster: maybe the relevant department will revue your case , and you will be able to get it
Molly Foster: but at this time you can make a deposit , and maybe it will be approved
Molly Foster: unfortunately I do not have more information regarding your issue
UncleMonkey: Why would I make a deposit to have money I won fair and square after playing here for years only to have my money held for up to four months for no reason? I appreciate that you don't have any more information but I have been playing here for a long time. You always collect my deposits and I always collect my winnings. Until now apparently.
UncleMonkey: Who can I contact regarding this?
Molly Foster: I'm sorry.. but the finance department confirmed about your issue , and as soon as they will get any information, they will update you
UncleMonkey: Thanks for your time.
Molly Foster: my pleasure ..

Since I have has such a consistent relationship with this casino in the past, I was counting on these funds in a timely matter. I'm not going to starve to death or anything but I literally tied this money to my Christmas shopping and now I wonder if it will be April, if ever, that I see the money. Notice the casino rep says "you MAY be able to get your money." I guess they are willing to lose their loyal depositors if they get lucky and win. SMH.

Posted on December 8, 2014

I received this email today:

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.

As soon as we have any updates regarding your account we will inform you via email.

We are sorry for the inconvenience.


Jonathan < surname removed >

Finance Department

A non-answer. The explanation seems to be my account is under review because it is under review.

My emailed response:

I have been playing on your site for years and have never had any trouble. All my deposits have cleared and I have never had any trouble withdrawing. What is there to review and why on Earth would it take 90 business days?

I expect nothing more than a pat answer from you about how when you have more information you will let me know. But this seems like just an excuse and an intentional way to delay or deny my winnings. I have been nothing but a loyal player for many, many years and my crime seems to be I won money. An "inconvenience" would be a week delay. Four months is far beyond inconvenient.

I have sent this complaint to askgambers as I find this move on your part to be unacceptable and unwarranted.

I appreciate your attention to this matter.

Posted on December 10, 2014


Thank you for the information provided. I'm checking the issue and will get back to you shortly.


Hailey < surname removed >

Slots Junge Solution Manager

Posted on December 14, 2014

Dear Slots Jungle Casino,

Please let us know if there's some update regarding this case.

Posted on December 15, 2014

Not a peep. No calls. No emails. No response. No $

Posted on December 16, 2014


Your account manager was supposed to contact you to discuss how to resolve this issue. Please, let me know if there are any updates on this.

Thank you


Posted on December 17, 2014

My account manager did contact me. She suggested I make a deposit and perhaps then I would get my pending withdrawal. So they are acknowledging that I legitimately won they money but continue to delay unless I start depositing. In a desperate attempt to get my funds, I cancelled my second request for the $1000 and gambled some of it away as a compromise. the account rep said she would contact me if she gets any updates and is pleading my case to the Finance Department. But she also reminded me it could be another 90 days before the review is complete. This is absurdity and the tactics are transparent and unfair.

Posted on December 18, 2014

Progress! After my account manager pleaded my case to the Finance Department, I was approved for a $500 withdrawal. I will post here once the payment actually posts. I still have a remaining balance that I will withdraw. Hopefully that will be approved and we can retire this complaint.

Posted on December 19, 2014

I received my funds and this issue is resolved. This thread can be closed.

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