After playing at this casino for years, my withdrawal has been declined. I have made dozens of deposits and withdrawals from them in the past. The pattern has been I hit a sizable win and then they suspend my account from using coupons. Their prerogative. But then 3-9 months later they offer coupons again and I start depositing again as I prefer to play with coupons. While they cut up the withdrawals into $500 payments, they have always paid me. And unlike many RTG casinos they approve the withdrawals within 4 business days. I had $2500 in withdrawal. They paid me $500 three times over the past three weeks and then my remaining $1000 was declined. Here is the chat I entered upon seeing the declined withdrawal:
Molly Foster: Welcome to Slots Jungle! This is Molly. May I have your username and how may I help you?
UncleMonkey: UncleMonkey. Can you tell me why my withdrawal was declined. I have been playing here for years and never had any problem
Molly Foster: hello Joel
Molly Foster: let me check
Molly Foster: One moment please. Thank you.
Molly Foster: As per finance department decision your withdrawal request has been denied and the funds were added back to your account. It might take up to 90 business days for our finance department to review your account.
Molly Foster: Please accept our apologies for this inconvenience and thank you for understanding. You will be notified by the relevant department as soon as there are any updates regarding your account
UncleMonkey: What is the BASIS for this? 4 MONTHS????
Molly Foster: maybe the relevant department will revue your case , and you will be able to get it
Molly Foster: but at this time you can make a deposit , and maybe it will be approved
Molly Foster: unfortunately I do not have more information regarding your issue
UncleMonkey: Why would I make a deposit to have money I won fair and square after playing here for years only to have my money held for up to four months for no reason? I appreciate that you don't have any more information but I have been playing here for a long time. You always collect my deposits and I always collect my winnings. Until now apparently.
UncleMonkey: Who can I contact regarding this?
Molly Foster: I'm sorry.. but the finance department confirmed about your issue , and as soon as they will get any information, they will update you
UncleMonkey: Thanks for your time.
Molly Foster: my pleasure ..
Since I have has such a consistent relationship with this casino in the past, I was counting on these funds in a timely matter. I'm not going to starve to death or anything but I literally tied this money to my Christmas shopping and now I wonder if it will be April, if ever, that I see the money. Notice the casino rep says "you MAY be able to get your money." I guess they are willing to lose their loyal depositors if they get lucky and win. SMH.
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