Fenix Casino - Delaying payments worth 1300 euro!

hrank Germany
posted on July 21, 2015.

Dear Sirs,
it would be great if I can get your help regarding a delayed payment from FenixCasino.
The situation is as follows:

Since 9.7.2015, I have 2 "waiting withdrawals" the first 800 EUR and the 2nd 500 EUR. I wrote a lot of EMails for suppor­[email protected]­eni­xca­sin­o.com and cashie­[email protected]­eni­xca­sin­o.com but I have got no answer yet.
The Chat-Support told me "You will be paid for sure, tomorrow, tomorrow, beginning of next week" and so on.
I asked yesterday morning again when I can get the payment to my Neteller account - no answer, they told me in the Chat: "We didn´t get any answer from our finance Department, yet"

It would be great if you could help me in this case.

Many thanks

Best regards

posted on July 24, 2015.

Dear Hrank, your payment of 1300€ was processed right now via Neteller in 2 transactions of 500€ and 800€ each. Please confirm receipt and reply to this forum. Regards Henrik

hrank Germany
posted on July 24, 2015.

Money just arrived.
Complain can be closed.

posted on July 25, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.