it is now June and I am back once again to complain about Delayed/Non Payment of Withdrawal requests by SlotsJungle Casino.
I've been down this road 1 too many times with SJ....I filed my last complaint not long ago.... after making me jump through enough hoops and dragging it out for weeks.. they finally id pay up (and in the process actually charged me $20 for 2 wire outs (when it was supposed to me 1 wire for total amount).
Anyway I had sworn off SJ for good, or so I thought, when a last week I received a very friendly email form my so-called VIP account rep telling me about all the new benefits for VIP customers 'lie me', and how they were revamping everything to make their VIPs happy. Including (see email text :
"We have decided to make some big changes in the Casino,
A lot of which are huge benefits for our players.
One of the biggest changes is an entierly new management .
With that being said, We, the account managers team arent going anywhere,
But we are going to have a lot more freedom in what we can do for our VIPs.
You, as one of our most valued VIP players will be able to enjoy amongst others things from:
· Even faster withdrawal times.
· A special VIP program that will be set up for you according to your wants and needs.
· Developing a more “one-on-one” relationship.
Basically, our aim is to establish a personal relationship with our VIPs to ensure that you
Are always satisfied playing here.
I want you to know that whatever you need, im here and I will do me best to helpYou with every issue, request or need you have.
I would also be happy to hear any suggestions, thoughts, ideas or complaints you might Have regarding your experience at Slots Jungle."
So, like the forgiving person I am I gave them another try.. I could kick myself right now. I deposited a few times.. and a miracle happened. I actually won $1,000.00. Then the fun started once again. I entered my withdrawal request as usual. And I forwarded the email from the Finance Dept to 'my account rep' confirming the request.
Two days later I emailed my account rep and asked him when the wire would go out (since they supposed now offer these 'faster payouts' for VIPs.... they did say that in the email, right?
SO my rep emailed me back and told me the wire was going on on Monday (that would be yesterday June 16th. yesterday came & went, no wire. When I checked my SJ account I saw that the withdrawal had not even been approved yet (it is still not approved as of right now 5pm on Tues 6/17). SO I emailed my rep again... this time no reply, I emailed him 3 more times, no reply. I sent him screenshots of the 'pending withdrawal' so he could see that nothing has been done at all. I just emailed him again about 10 mins ago, again, telling him the withdrawal is still pending, now wire has gone out and providing a screenshot of the 'still pending' withdrawal. No reply.
I cc'd the Finance Dept on the last email as well.
I am sure there will eventually be a reply and it will be just as it was with all the other times I've had to struggle to get my withdrawal approved & $$ wired out... There will be excuse after excuse, then demanding that I jump through more hoops, and weeks will go by before any $$ is sent.. if ever.
I know others have had the same issue with SJ , so I am not alone. But I really wanted to believe that they had changed their game... the so-called 'new management' is nothing more than the old management in disguise!