Star Games Casino - No response after withdrawing 14,9K winnings

royalrolly Netherlands
posted on February 11, 2016.

This tuesday I opened an account at because they offer evolution gaming. I play on different sites that offer evolution gaming. What I normally do is; I deposit and once I make a decent sum I block the account for a week until the cashout arrives. This tuesday I deposited 4,5k into stargames. The last 1k I deposited I was able to run it up to 14,9k. After calling the support team ( this was possible at this time ) I managed to make two payouts and block my account for a week. Since this tuesday I haven't heard anything from them. All my verification documents have been sent but still no reply. I have tried calling all their phone numbers and even Europe Entertainment. ltd. Now I know I am maybe taking it too fast, but after all my gaming experience I have never encountered this. I hope I will get some help soon. I've only got automated emails of the withdrawals as evidence and I'm not sure if I should post that here.

royalrolly Netherlands
posted on February 12, 2016.

I received feedback from them and it seems like they are going to fix it. Thanks again

posted on February 15, 2016.

Dear Royalrolly,

Thank you for your post.

We take the security of our platform and our players very seriously and therefore have in place a very thorough payments process. We work hard to process all withdrawal requests within 2-3 business days.
In your case you requested your withdrawal on 9.2.16 and the funds were sent on 12.2.16.

We trust that you will continue to enjoy playing on our evolving platform for many years to come.

Kind regards,
Stargames Support Team

royalrolly Netherlands
posted on February 15, 2016.

Thanks for the reply Stargames. And thanks for the service. Problem solved.

posted on February 16, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.

Star Games Casino complaints

  • 22 of 36 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,090 USD avg amount

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