I dont understand the comment there.
It was ultimately a decision made by the casino, but I should follow up with the 3rd party. If the decision was ultimately made by the casino what use is it trying to follow up with the 3rd parties?? Surely they will just say it was 'ultimately a decision made by the casino', and there's nothing they can do?
Can lucky247 please take a bit more ownership of this issue, I signed up to an account with lucky247, I find it unbelievably arrogant to tell me I need to resolve this issue by working with any other party then themselves.
I do not know what the official channels you refer to are, can you assist me with this and Infact follow up for me?
My concern initially was that lucky247 was not a genuine online casino and my money was being withheld unfairly. After the phone conversation two days ago with mark I felt assured this was not the case and in the event of a genuine mix up, like this situation, lucky247 did genuinely want me to not lose my money.
I am now starting to question If lucky247 actually cares at all. So far all I have got is clause 19.1 and then 19.3 quoted at me, a message saying no further communication will be entered into, and now I'm being asked to take this up with some other party then the casino itself.
Mark / lucky247, please can you confirm if you genuinely think I have acted without 'good faith' , if you have any intention to pay me the monies owed, and if you feel any responsibility yourselves in fixin the issues here? If I am wasting my time using askgamblers website and direct communication with yourselves I will have to look for an alternative route to recover my money .