Complaint #11
Eypobet Casino
I made a withdraw but I haven't recieved any money
11 years ago
Hello,
I signed up at Eypobet on 30th January and recieved their welcomebonus as promised.
Less than a week later I had finished the rollover according to my own calculation and also my accountinfo, so I decided to make a withdraw. I was told I needed to send in documents so I did that the same day and 5 days later (12th Feb) I got a email saying my account was verified and that I would be able to make a withdraw. I replied that I already had a withdraw pending and then they answeared that I would have it in 3-5 working days, which I found quite strange as I used Trustly for my withdraw which according to their own site and my own experience usually takes about 5-10 minutes.
I checked my account and the money was still withdrawn from my account but there was no sign of the withdraw in the 'Transactions'-window which got me a little worried as withdraws usually ends up there.
Therefore I tried to get a response from Eypobets support on what was going on with my money and why it was taking so long when I used Trustly for the withdraw, but they havent responded me in the chat for 10 days and ignoring all my emails until last Thursday (19th Feb) when I finally got a response, but all it said was that it was forwarded to the financial department and I havent heard anything since then.
What worries me the most is that there is no sign of a withdraw being made on my accountinfo and the fact that their support completely ignores my emails and chatmessages, I've experienced once that they responded when I was chatting anonymous and then they closed the chat when I revealed who I was.
I heard from a friend that he got his money a few days after submitting a complaint here so I hope I have the same fortune as him. I was considering calling their office tomorrow but I read from another complaint that the number on their website doesn't work.
Kind regards,
Tayfun
I signed up at Eypobet on 30th January and recieved their welcomebonus as promised.
Less than a week later I had finished the rollover according to my own calculation and also my accountinfo, so I decided to make a withdraw. I was told I needed to send in documents so I did that the same day and 5 days later (12th Feb) I got a email saying my account was verified and that I would be able to make a withdraw. I replied that I already had a withdraw pending and then they answeared that I would have it in 3-5 working days, which I found quite strange as I used Trustly for my withdraw which according to their own site and my own experience usually takes about 5-10 minutes.
I checked my account and the money was still withdrawn from my account but there was no sign of the withdraw in the 'Transactions'-window which got me a little worried as withdraws usually ends up there.
Therefore I tried to get a response from Eypobets support on what was going on with my money and why it was taking so long when I used Trustly for the withdraw, but they havent responded me in the chat for 10 days and ignoring all my emails until last Thursday (19th Feb) when I finally got a response, but all it said was that it was forwarded to the financial department and I havent heard anything since then.
What worries me the most is that there is no sign of a withdraw being made on my accountinfo and the fact that their support completely ignores my emails and chatmessages, I've experienced once that they responded when I was chatting anonymous and then they closed the chat when I revealed who I was.
I heard from a friend that he got his money a few days after submitting a complaint here so I hope I have the same fortune as him. I was considering calling their office tomorrow but I read from another complaint that the number on their website doesn't work.
Kind regards,
Tayfun
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