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Bovada Casino - Double charging my credit card with fraudulent deposits


Complaint Info

Disputed casino

Bovada Casino


$ 1250

sadie United States Message
Posted on January 18, 2015

After checking my banking statement, I noticed there were MANY deposits on days that I was not in town and had no access to a computer. I live alone, have never given anyone my log in information, no one has access to my computer. After contacting my bank about my debit card and explaining the situation, it was strongly suggested I dispute the charges that totaled almost $2500...I don't deny that half of that is what I played. Many of the deposits were within 5-7 minutes apart. I contacted Bovada about the situation and of course was told that I didn't read the terms of service (of course I did), that the error was mine and they assumed no responsibility. After several emails back and forth they ask me to send in my banking information which my bank discouraged. In the last email they ask me to call customer service...since they had already assumed no responsibility I declined their offer and have chosen to let my bank do what needs to be done. i am not a sore loser, as a matter of fact i have won several times and enjoyed the games offered. Just in the past 6 months have I been experiencing double billing for deposits but for a few hundred dollars, I gave them the benefit of the doubt and did not press the issue. This time the total was just too much and the dates did not match up with the time I was actually online to play. I ask them to close my account, have applied for a new debit card so my old one can no longer be billed by them. I would not recommend again to anyone; I have many friends who also play there but will also be closing their accounts...just a trivial thing I am sure for them, but at least we can get the word out so no one else has to go through this.

Posted on January 18, 2015

Dear @sadie,
Any update considering your complaint? Thank you.