I have been playing at the Fortune clock casino depositing funds to play was not an issue and I had lost over £5000 I do have a gambling issue which I now have counselling for I used this site as it was not governed by gam care, during the deposits I had won £1200 which I tried to withdraw this was declined, speaking to my VIP manager (Ivan) I was told that this was due to having 2 accounts which was never the case, he then informed me that he had sorted this for me but still the verification came back and payment declined.
Ivan then informed e it was due to me accepting a bonus which had not been cleared, this again was not the case i then played with the funds and lost it all again.
After investing further money I then won £1100 after 3 days again payment team declined payment as they same verification was not passed.
I had used a total of 4 cards 2 of which which were declined due to not being Mastercard's.
They requested driving licence or passport which I sent
Utility bill which was sent
Front and back of all cards used covering 6 of the middle numbers
I sent them across all but 1 of the cards as I had since cut this up which i explained numerous times and was asked to get confirmation from the card provider in writing (my card provider said this is not something they would do)
I have since found a picture of the front of the card and also all transactions from this card on statements have also been sent and I have had no reply from the casino
I contacted my VIP manager he told me he could not hep me while my account is frozen
I am unable to log into the account and no one replies to my e-mails
I still have £1100 than I am unable to access
They have had all information required
I have below copied e-mails from myself to Ivan as well as to verification team if you require any further information pleased do not hesitate to contact me.
I have not sent you images of all the cards etc used but if you require this please ask
If you are unable to help could you advise as to any other steps i can take to either get my money or get these people removed
< emails removed - containing sensitive personal info >