Ag Awards

Fenix Casino Won't Pay 52,000 EUR Win!

Complaint Info
Disputed casino Fenix Casino
Reason Delayed payment
Amount € 51500
Posted on June 23, 2015

I have been running after them since November 2014 . I won 60,000 and managed to collect only 8500.

I won the 60,000 playing Dead Or Alive from 6000 cash balance I had coming from their old casino - Casino For Me which is closed.

I have been with them on the phone and they promised to pay 2500 per month but for the past 3 month no answer to emails and no payment.

Here is the email they sent back in April

Dear Mrs Himawtee

We send you this email to confirm that as per your phone conversation you had with our representative Luca , we agreed to start settling your winnings in the amount of EUR 2,500.00 per month during the first 6 months. Thereafter we will improve the process to pay a bigger amount which will be confirmed to you by email or phone call in the near future. The payments will be made on the 15th day of each month starting from April.

As agreed, please start to update various forums with latest positive information about our agreement.
We greatly appreciate your collaboration in this matter!

Best regards

VIP Manager
Fenix Casino

Posted on August 26, 2020

Upon a routine check within our complaints database, AskGamblers Complaints Team found out that there is already an existing complaint related to the same issue - Obviously there is no option we could accept and handle two or more cases referring to one and the same issue, so this complaint is being officially rejected and closed.

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