Karamba casino - Deposit refund denied

posted on August 20, 2015.

Dear Sir/Madam

I joined Karamba a few weeks ago.I deposited £60 and i received around 103.60 something pounds worth of bonuses....I wagered all my bonus money so that i would meet the 35 x wagering requirement.I decided Karamba wasnt for me and decided to withdraw my deposit.I was told i could not do this as i had not met the wagering requirement of £98 because i still had £2.70 left from my bonuses.
In your Policy it is stated that a player can withdraw their deposits without meeting their wagering requirement,and that they will lose any money won from bonuses only their deposits would be refunded.
I have made a Complaint and to the management and the Account Manager has denied my request,and asked me to keep playing until i meet my wagering requirement,all this so i can keep making more and more deposits.

Are you not in breach of your own policy.

posted on August 22, 2015.

Dear Lynnbee,
Thanks for your email.
You balance is now 10, the detail of your balance is 7.30 from your deposit and 2.70 from remaining bonus.
At Karamba, players are welcome to cash out their deposit of course but your real balance is now 7.30 only and our minimum cash out amount is 10.
As a gesture of goodwill,we will right now cancel your wagering requirement and you will be able to cash out 10Gbp.

Best Regards
Karamba Team

posted on August 25, 2015.

Dear Sir/Madam

Thank you for your quick response and resolving this issue for me.

posted on August 25, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.