Delayed payment due to '' random security check '' + no response to emails

Just tried to withdraw 1300 on April 28th. I receieved and email stating that i had to fill out their faxback form along with copies of personal documents. I supplied them with all of the material required. It has only been a week or so, but i have seen that people recently have had a hard time recieving their funds. I am hoping Loco Panda will start responding to some of these complaints. Ask Gamblers told me while entering this complaint that they have been experiencing lack of communication with this casino...Im hoping that doesnt last long...

I won $300 fair and square and Loco Panda has made me request the withdraws in $100 payments which seems ridiculous in the fist place. The paid me $100 then 3 weeks later another $100 but now they said they are rejecting my last $100 because I have too many withdrawal requests. Its only $100. Please help me so I can receive my last $100.

i did i payout of my winnings on 31 march total amount of $2128 i make it too the playthrough but they stole my bonus for no reason and i have $1878 left they pay me $400 and now i have 1478 in my account they not pay because i have too deposit first i cannot trust this casino anymore after all these story's and steal my bonus money also. When i not deposit they keep all my money after 180 days total i think this is not oke i just want my winnings of 1478$ and i never play in this casino anymore

On April 3rd I request a payout of the max payout amount of 3000.00. I had over 7000.00 in my casino account at that time. I just received today an email stating that $160 has been approved and would be sent via wire transfer. No other information was stated on the email. So I signed in to notice that 2648.00 was returned to my players bank. When I went into account history it showed that the 2840.00 was declined and then there was a manager withdrawal of 192.00 which was my bonus. I have now requested another withdrawal of the 2648.00 because it shows up as a withdrawable amount. I sent them an email asking why I'm only getting $160 and have not heard back from them as of yet but it's only been a few hours. I'm submitting this complaint now because I have read the previous complaints and I'm now convinced they will not send me my winnings. I played with site before and back in May of 2014 had a successful withdrawl. I play on-line all the time and with many sites and never had any issues before. I spend a lot of money and really enjoy this entertainment. I have enjoyed Loco Panda and never payed attention to the bad reviews and the blacklist because I believed it was prob people who don't know the rules of the bonus or didn't summit the forms needed. Now I'm heartbroken that this site has damaged my favorite pastime and if I'm a victim like the other unresolved I will have to quit playing all together. I never expect to win and rarely do but if when I do if I can't recieve my winnings fairly then why play at all.

After deposited three payments of $50 over a month's time, totaling $150, I have been paid $100 from a $1,050 winnings. After reaching out to them in every possible way and threatening legal action, they are still unresponsive to my request. I have heard everything from I can only withdraw 2x the amount I have deposited in a month (which would be $300) to technical issues. When asked who they were licensed by I was told to google it.

I won a jackpot in Sep-Oct time frame. I received 1000.00 and then they put my account under investigation. After that was complete I tried to withdrawal again and told that I need to deposit in order to withdrawal. I made a small deposit and still they are denying my withdrawals. They owe my 8000.00

On September 05, 2014, I won $3,028.23 at Loco Panda Casino. On September 08, 2014, I requested a $2,500.00 withdrawal of my winnings. On September 16, 2014, my withdrawal for $2,500.00 was reduced and approved by Loco Panda Casino for a partial withdrawal amount of $1,000.00 The remaining $1,500.00 of my $2,500.00 withdrawal was declined. The remaining $1,500.00 that was declined was placed back into the winnings balance of my Loco Panda Casino account. After approval, Sometime thereafter, I received the reduced withdrawal payment of $1,000.00 from Loco Panda Casino. But I was not pleased, because my initial withdrawal was for $2,500.00, and not the reduced $1000.00 i was paid by Loco Panda. So, On September 17, 2014, I requested a second withdrawal for $1,500.00 from the same win and monetary winnings noted above. On September 30, 2014, my withdrawal for $1,500.00 was declined, and I received a email from the Finance Dept of Loco Panda stating the following: "We would like to inform you that your withdrawal request was not approved at this time. Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days. As a reputable and legally operated casino, it is vitally important for us to implement security measures, and LocoPanda Casino regards your security, privacy and satisfaction as our top priority. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." Thereafter, i complained to my account manager Chris at Loco Panda Casino to no avail. And even though the 60 business day review was initiated by Loco Panda Casino, I contined to consistantly place withrawals, and all withdrawals were declined. On December 22, 2014, the 60 sixty business day review on my Loco Panda account was officially over. So, On December 24, 2014, i placed a withdrawal for $2,028.00 leaving only .23 cents in my account. On January 07, 2015, my withdrawal for $2,028.00 was declined. On January 08, 2015, I received an email from Loco Panda Casino stating the following: "We would like to inform you that your withdrawal request was not approved at this time. As per our previous email, your account was randomly chosen for a security check and you will be notified by email once your account review is over. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." On January 08, 2015, in a attempt to rectify matter, I contacted Loco Panda Casino through their Live Chat option at their website, I requested to speak to a manager. I was told that all managers were in a meeting. That a manager would be available in one hour. I logged back into live chat, and in the midst of complaining, I was told by a manager, to place another withdrawal and it will be approved. As directed, On January 08, 2015, I placed a withdrawal for $2,028.00. On January 21, 2015, my withdrawal for $2,028.00 was declined, with an email from Loco Panda Casino stating the following: "We would like to inform you that your withdrawal request was not approved at this time. As per our previous email, your account was randomly chosen for a security check and you will be notified by email once your account review is over. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." Do note that all my withdrawals are from the same win & monetary winnings ($3,028.23) won On September 05, 2014, at Loco Panda Casino. Loco Panda made good by paying $1000.00 of my winnings initially, but have failed to pay me the remaining of my winnings for months on end. I risked my money and won at Loco Panda Casino, and therefore it is proper Business Etiquette that i be paid accordingly. To date i have not been paid the rest of my winnings ($2,028.00) from Loco Panda Casino. I am requesting that Loco Panda Casino, pay me the remainder of my winnings.

My account was under checking since October. One week ago they closed my account without explanation. Customer service don't tell me what was the reason. I can not reach my balance $1000.

I have had an account with Loco Panda since 2012, they paid me a couple of times and I thought the only drawback with this casino was the pending period of 10 business days for cashouts, but I was wrong. I played on 11 September 2014 and won about $700, then requested a cashout. After 10 days I got an email from them saying my account is under a security check for 60 business days. I have patiently waited well over 60 business days and they kept rejecting the cashout even after this period and still not a single word from their finance team about my case. Been numerous times on their live chat and the support seems very friendly but useless. Stay away from this casino. I hope one day all rogue sites like Loco Panda go bankrupt.

I signed up with $25 deposit and a promotion code that added $100 to my balance. It required that I played $4000 before a withdraw was available. I played through and ended with over $6000 available to withdraw. Completed the verification process. Did a withdraw for Max amount of $2500 Waited about 10 days and got a email from the finance department saying I was randomly chosen for a security check and that my withdraw was not going to process. The email also said the security check could take 60 business said. Called support for answers and they said all they see is a note saying declined and security check. I asked for more and they said they can't talk to the finance department except over email. Where the conversation left off was that it got declined and to try and withdraw again in a few days.