Sitewide maintenance scheduled for the October 1st at 11am CET.
Kindly note that the site might not be available during the maintenance.

Ag Awards

Cleos Vip Room - Yet another delayed payment

Complaint Info
Disputed casino Cleos Vip Room
Reason Delayed payment
Posted on June 3, 2014

it seems that each and every time i am fortunate enough to request a withdrawal from this site, you get the same "song and dance" about "trouble with their payment processors". Last withdrawal I had to wait well over a month, Now again, it is the 13th business day and again I am being told they are having problems with their payment processors. Does this mean it will take another month or longer???? I am so frustrated with this site and their payouts. I sumitted my W9 immediately and had them verify that they received. How can they ALWAYS have problems with their processor!!??

Posted on May 29, 2014

Dear askgamblers,

We will be sending the player its check tracking number tomorrow.


Posted on May 30, 2014

I am still waiting my tracking number and it is days end for business so I highly doubt that I will be receiving today. I am getting soooo frustrated with this site. Hopefully it will get here tomorrow. They were not truthful when they said they would be emailing it out to me today. Soon players will be so angry with their payout system, they will stop playing there all together.

Posted on May 30, 2014

I just got off "chat" with a Fernando from Cleos and informed him that I was waiting my tracking number today as they had promised and he proceeded to tell me it would take at least another 5-7 days to get the number as it was only approved yesterday!! The initial response to me through this site that I would be receiving my tracking number today was an outright LIE. I am so very angry/ frustrated...when people outright lie to just try to get others "off their back" ....this is awful. Tells me they can't be trusted...

Posted on May 30, 2014

Dear player,

We apologize about this unfortunate misunderstanding by our operator. We have just sent your tracking number via e-mail.


Posted on June 2, 2014

Dear @patsac70,
Did you received your tracking number? Can we close this complaint? Thank you.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy