Ticket was first submitted in request of payment on September 5th for $650, I received Immediate automated reply. This is my first withdraw from Pamper, as such I submitted the requested documents with my ticket. Their conditions suggested a wait of 10-14 days for verification.
On the 23rd September I requested an update.
On the 24th September I received first a response telling me my ticket was being reviewed, then on the same day another message to tell me that they were ready to process payment and I could choose between money gram or western union, I would receive payment in $300 amounts each with a $50 fee. (my request was to be payed by neteller, one of the available options when I filled out my ticket).
On the same day (24/9) I replied that I would prefer neteller, but if it was unavailable I would accept western union, and gave my bank details to process the payment(s).
On the 6th of October I received a message telling me Neteller would be unavailable for about 2 weeks, and offering me withdrawal with upaywallet.
On the 8th of October I replied that I did not want to open an account with Upaycard, and that at this stage I would wait the approximately 2 weeks for Neteller (I realise this may have been a mistake)
On the 28th of October I requested an update
Having not had a response on the 8th of November I requested an update via email
On the 8th of November I received an exact copy of the message received more than one month ago (6/10) neteller will be available in about 2 weeks etc..
On the 9th of November I replied that the copied message has not reassured me, and informed them that I would allow one week to make me feel confident that they would be resolving my case, at that time I would seek help to recover my funds.
18th November, no response, complaint made with Askgamblers
At this stage I believe that I have been very patient and polite with all my correspondence, but now after 10 weeks I have very little confidence that my case will be resolved without help.