Ag Awards

Pamper Casino - Delayed payment for over 10 weeks

Posted on November 19, 2016

Ticket was first submitted in request of payment on September 5th for $650, I received Immediate automated reply. This is my first withdraw from Pamper, as such I submitted the requested documents with my ticket. Their conditions suggested a wait of 10-14 days for verification.
On the 23rd September I requested an update.
On the 24th September I received first a response telling me my ticket was being reviewed, then on the same day another message to tell me that they were ready to process payment and I could choose between money gram or western union, I would receive payment in $300 amounts each with a $50 fee. (my request was to be payed by neteller, one of the available options when I filled out my ticket).
On the same day (24/9) I replied that I would prefer neteller, but if it was unavailable I would accept western union, and gave my bank details to process the payment(s).
On the 6th of October I received a message telling me Neteller would be unavailable for about 2 weeks, and offering me withdrawal with upaywallet.
On the 8th of October I replied that I did not want to open an account with Upaycard, and that at this stage I would wait the approximately 2 weeks for Neteller (I realise this may have been a mistake)
On the 28th of October I requested an update
Having not had a response on the 8th of November I requested an update via email
On the 8th of November I received an exact copy of the message received more than one month ago (6/10) neteller will be available in about 2 weeks etc..
On the 9th of November I replied that the copied message has not reassured me, and informed them that I would allow one week to make me feel confident that they would be resolving my case, at that time I would seek help to recover my funds.

18th November, no response, complaint made with Askgamblers

At this stage I believe that I have been very patient and polite with all my correspondence, but now after 10 weeks I have very little confidence that my case will be resolved without help.


Posted on November 22, 2016

Geoff please direct your request to our new GM - COO: [email protected]­amp­erc­asi­

You should also mention that I advised he contact you directly after being notified of your complaint by AskGamblers.

The representative is correct, we are not able to send Neteller at the moment (this will change soon), you should check with the payout department for a payout via Bitcoin or UPayCard, WU / MG may be an option as well. If the amount is over 1k, you will be able to request a bank wire, funds would be send in EUR.

Let me know if there are any further delays.


- Kevin

Posted on November 25, 2016

Thanks for your reply Kevin.
I have followed your instructions, and will update here when I receive a response.


Posted on November 28, 2016

I informed the Customer that he needs to provide us with documents confirming his identity. As soon we receive them we will process his payout request (assuming the documents check out).

- Sven

Posted on November 30, 2016

Thanks Sven

I have attached the requested documents to an email today. Please let me know if you require anything else.


Posted on December 5, 2016

The complaint has been reopened as per Pamper Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

Posted on December 7, 2016

I have received payment in full today from pamper. My thanks to Askgamblers and to Sven of Pamper. I consider this issue to be resolved.


Posted on December 7, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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