Parklane Casino - Confiscated winnings on false grounds

posted on October 6, 2015.

Parklane confiscated my winnings referring to their general T&C's saying that maximum allowed bet size on a single bet is 30% of the deposited amount. However, the T&C's for the specific bonus I used states that the maximum bet on a single bet is 30% of the bonus amount. In addition, the general T&C's of the casino states under section 14.2 that "Any specific additional terms and conditions for participation in any such competitions, promotions or similar and related activities will be specified on the relevant part of the Internet Site from time to time (“Bonus Terms & Conditions”), or provided to you by email. By entering or participating in the relevant competitions, promotions or similar and related activities, you agree to be bound by those Terms of Participation in addition to the General T&Cs. In the event of any conflict or inconsistency, the Terms of Participation will prevail. We specifically retain the right, at any time and without notice, to remove, alter or add competitions, promotions or similar and related activities on the Internet Site without responsibility towards the Player." Hence, it is clear that it is the T&C's for the specific bonus that applies. I turned over more than 9,000 euro and made a total of 6 bets for 20 euro which was 40 % of the deposited amount BUT only 20% of the bonus amount. This means that the confiscation of my winnings has no ground. In addition Parklane does not in any way even try to explain their decision or why they breach their own terms. I have reported them to their licensing authority and since the case is solid I expect that their license will be revoked but I want to warn other of their rogue behaviour.

posted on October 12, 2015.

Hi royo47,

We're currently looking into the issue.

Kind Regards,

Parklane Support Team

posted on October 14, 2015.

no you don't. you just send me endless references to the wrong paragraph and refuse to look into what i am telling you.

posted on October 17, 2015.

Dear @royo47,

Any update regarding your complaint? Thank you.

posted on October 19, 2015.

No update. Parklane just keep ignoring me.

posted on November 26, 2015.

We have received evidences clearly showing that player indeed breached the so called "30% bet rule" of the Parklane Casino Terms&Conditions.
15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.
"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Using Martingale, double-up and similar systems and strategies.
In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes:
Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.
Even money bets on Roulette and other relevant games
“Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button.

Whether having such rule is fair or not is not subject of this complaint and that is why we consider this case as closed and resolved. We recommend to the casino to reconsider to write this rule more clearly so players can understand exactly what this aforementioned rule state regarding maximum betting limit.

Also like to remind player that he could seek further assistance from licence authority of Parklane casino in regards of this issue.