Whilst playing Live Blackjack (£60 stake), it suddenly disconnected and logged me out.
In my account was roughly £850. I am not sure of the exact amount as I don't know if my Blackjack game refunded/won/lost.
I have sent fully details of my address, passport, bank card back and front to authenticate my account.
I have emailed 4 times, spoke with twitter staff and called. They all advice me it is the security team that are dealing but are yet to give any reply.
None of the money in my account was bonus money. I had deposited £1200 that day. and now would be happen just to take the £850 remaining balance out to end this issue.
If I do not have the money in my account by next week I will default on bills. I did not see this issue arising.
I have other accounts with Cassava, however this is the only active one I have with 888casino.com.
They do not have a Live Chat facility and I am worried if I do not get a withdrawal happening in the next 2 days, I could be in serious financial problems. If they wish to close my account for some reason after I have received my money, I will accept this.
Could someone please help me with this?