Complaint #4
Betmotion Casino
Won't accepts swedish passport as ID, and that's my only ID
11 years ago
I won 700 Euro on the 60GOT signup offer.
On the site you have to type in your social security number and check a box if it's an ID card or a passport.
Later i got an email from betmotions risk department asking me for KYC.
FROM BETMOTION:
"Dear Mr. Robin XXX
We would like to inform that to process the withdrawal you need to send us a proof of residence, it must be a picture of the paper which can be any utility bill with your name that arrives at your home, the ID you registered in the site, and a photo that appears your face close to your ID, the department requested it. This is a verification to confirm that you really are the owner of the doc.
Awaiting for your documents. "
Since i Checked the box for passport at their site I sent in a pic of my swedish passport and a pic of me and the passport aswell.
Now they claim that they cant approve my ID since its a 'security risk'
I had a long chat with support and they say that i gotta send in a National ID card wich I dont have.
Not because I can't get one, just because I just dont have a need for it here in sweden.
If I need to identify myself, my passport will do it for me. (In Sweden as all other countries in the world)
Ofcourse I could go to the police, pay 400 sek and get a national ID in 30 days.
but that's not the point here.
The point is that they asked for my passport since i checked that box and inserted my social security number, Now the decline my passport witch is in perfect shape with no other reason than a 'security risk' witch i find pretty odd.
I don't wanna make the claim the they are trying to get rid of me and take my money but that's how I feel.
I can say that Unibet, nexcasino, casinosaga, betsson, maria, expect and nordicbet have all accepted my passport as verification.
I am aware that I have to deposit atleast 10 eur to get my money out and I will as soon as they approve my Passport.
I will gladly upload the pics i sent them to a mod on askgamblers to verify this story.
On the site you have to type in your social security number and check a box if it's an ID card or a passport.
Later i got an email from betmotions risk department asking me for KYC.
FROM BETMOTION:
"Dear Mr. Robin XXX
We would like to inform that to process the withdrawal you need to send us a proof of residence, it must be a picture of the paper which can be any utility bill with your name that arrives at your home, the ID you registered in the site, and a photo that appears your face close to your ID, the department requested it. This is a verification to confirm that you really are the owner of the doc.
Awaiting for your documents. "
Since i Checked the box for passport at their site I sent in a pic of my swedish passport and a pic of me and the passport aswell.
Now they claim that they cant approve my ID since its a 'security risk'
I had a long chat with support and they say that i gotta send in a National ID card wich I dont have.
Not because I can't get one, just because I just dont have a need for it here in sweden.
If I need to identify myself, my passport will do it for me. (In Sweden as all other countries in the world)
Ofcourse I could go to the police, pay 400 sek and get a national ID in 30 days.
but that's not the point here.
The point is that they asked for my passport since i checked that box and inserted my social security number, Now the decline my passport witch is in perfect shape with no other reason than a 'security risk' witch i find pretty odd.
I don't wanna make the claim the they are trying to get rid of me and take my money but that's how I feel.
I can say that Unibet, nexcasino, casinosaga, betsson, maria, expect and nordicbet have all accepted my passport as verification.
I am aware that I have to deposit atleast 10 eur to get my money out and I will as soon as they approve my Passport.
I will gladly upload the pics i sent them to a mod on askgamblers to verify this story.
Betmotion Casino Complaint Stats
Resolved
3 / 5
Avg. Amount
$437
Avg. Complaint Duration
8 days
Avg. Response Time
3 days
Betmotion Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 2 out of 4 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
Screenshot
