Complaint #52
Loco Panda Casino
After waiting 10 days for withdraw I got email saying randomly chosen for security checks.
11 years ago
I signed up with $25 deposit and a promotion code that added $100 to my balance.
It required that I played $4000 before a withdraw was available.
I played through and ended with over $6000 available to withdraw.
Completed the verification process.
Did a withdraw for Max amount of $2500
Waited about 10 days and got a email from the finance department saying I was randomly chosen for a security check and that my withdraw was not going to process.
The email also said the security check could take 60 business said.
Called support for answers and they said all they see is a note saying declined and security check.
I asked for more and they said they can't talk to the finance department except over email.
Where the conversation left off was that it got declined and to try and withdraw again in a few days.
It required that I played $4000 before a withdraw was available.
I played through and ended with over $6000 available to withdraw.
Completed the verification process.
Did a withdraw for Max amount of $2500
Waited about 10 days and got a email from the finance department saying I was randomly chosen for a security check and that my withdraw was not going to process.
The email also said the security check could take 60 business said.
Called support for answers and they said all they see is a note saying declined and security check.
I asked for more and they said they can't talk to the finance department except over email.
Where the conversation left off was that it got declined and to try and withdraw again in a few days.
Loco Panda Casino Complaint Stats
Resolved
23 / 45
Avg. Amount
$1,817
Avg. Complaint Duration
7 days
Avg. Response Time
5 days
Loco Panda Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 19 out of 39 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.
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