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Golden Riviera Casino - Account Closed and Winnings Confiscated With No Explanation Provided

RESOLVED
Complaint Info
Disputed casino Golden Riviera Casino
Reason Declined payment
Amount $ 140
Posted on November 20, 2015

I recently won AUD$5700 at Goldern Riviera Casino. After many submitted verification documents I was notified that I had successfully been verified and that my payment had been sent to accounts department for processing.
The next day however I received an email saying that my name had come up on a central risk database and that my account had been closed, could not be accessed and that all winnings had been confiscated indefinitely. They also stated that my deposits had been refunded to my Neteller account which they have not at this stage.
I have no idea how they can accept the money but then say I am a risk when it comes to payment. I have had several withdrawals from other casinos with no issues and would appreciate any help to resolve this and receive my payment.

Posted on November 17, 2015

I have just received refund of AUD$140 which I presume to be my deposits however I would like to be paid my winnings of AUD$5700 and have not yet had a reply from the casino to this complaint. Regards Tracey

Posted on November 18, 2015

Just checking if there was any news. What other avenues are open to me if they don't respond?

AskGamblers
Posted on November 20, 2015

We have been provided by valid evidence on behalf management of Golden Riviera Casino where it is clearly displayed that player violated general term #8.1 http:/­/ww­w.g­old­enr­ivi­era­cas­ino.co­m/c­asi­no-­ter­ms-­and­-co­ndi­tio­ns.a­sp­x#Abuse

Based on all above stated our decision is to mark this complaint as resolved in casino's favor since the casino's actions were in total compliance with their terms where they void player winnings and a return hers/his deposit.

We would like to remind player that further assistance on this case could be requested by the official licence authority of Golden Riviera Casino.

Golden Riviera Casino Complaints

  • 9 of 11 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 714 USD avg amount

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