I recently won AUD$5700 at Goldern Riviera Casino. After many submitted verification documents I was notified that I had successfully been verified and that my payment had been sent to accounts department for processing.
The next day however I received an email saying that my name had come up on a central risk database and that my account had been closed, could not be accessed and that all winnings had been confiscated indefinitely. They also stated that my deposits had been refunded to my Neteller account which they have not at this stage.
I have no idea how they can accept the money but then say I am a risk when it comes to payment. I have had several withdrawals from other casinos with no issues and would appreciate any help to resolve this and receive my payment.
