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888 Casino - Support ignoring requests and procedures delaying payment after voiding tickets without a reason

UNRESOLVED

Complaint Info

Disputed casino

888 Casino

Amount

€ 4500

Posted on May 29, 2024

Hi, after voiding my tickets without a reason 15 days ago, 888 Casino (Sport) has locked my account and since then lying to me on chat and ignoring my emails.

They claimed it will get resolved within days, their support says their timeframe to answer is 72 hrs (never answered), I tried going the official way stated in their TOS after i have waited for about 10 days and filed a stage 1 complaint more than 3 days ago (they claim the timeframe for answering related to stage 1 is 24 hrs, also no answer to this day). So they only use their TOS to void winning tickets, but they ignore their own rules when its not convenient for them!

I have to mention i am fully verified (two times they asked for the same documents which I fully provided). I am out of options and need help with getting my money back.

AskGamblers
Posted on May 29, 2024

Dear @LauKitty19,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on May 29, 2024

Dear @AskGamblers the disputed ammount is 4.500,00 EUR.

AskGamblers
Posted on June 1, 2024

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on June 5, 2024

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.