7BitCasino - Refused payment due to non-existent Neteller limits?!

posted on November 22, 2015.

i have already had my first win and withdrew to my neteller account after submitting my id forms and have now won again.
the first time i tried to withdraw my 2nd winnings i had to wait 4 days while it was pending (chat support requested a push through 3 times a day, didnt change the wait period) then i was told it was rejected by neteller due to reaching my limit??
neteller denied this saying i had a 50,000 limit and nothing has been rejected or sent through.
i was able to withdraw a smaller ammount and succesfully recieved in my neteller account but the rest is now pending suposibly another 3 days although support have said they requested it to be done asap with no mention of a rejection from neteller....so much for 0-24hr ewallet withdrawal and trustworthy casino

posted on November 23, 2015.

Dear Myslots,

Thank your for your inquiry. We are investigating this issue. You will be updated both in this thread and via email asap.

posted on November 23, 2015.

it already was investigated and approved....then placed back into my account. i had no bonus to interfere and all id documents approved and past neteller withdrawals.
This is clearly a tech issue on the casino side, not a player breaching conditions (proven when full amount was origonaly "cleared by 7bit but rejected by neteller") ; so why do i need to be inconvinianced and made wait for god knows how long (6 days so far)...
the withdrawal should be pushed imediatly (as done with the 1st withdrawal) and then investigate and fix the problem....

posted on November 24, 2015.

Dear MySlots,

There have been some issues with withdrawal to your card due to restrictions from payment method in your region. Later it affected your Neteller withdrawal. It is fully on our side (and actually thanks to this accident it is fixed and won't appear in future). We do care about withdrawal speed and keeping large variety of payment methods. We are sorry that this delay.

However, your winnings have been sent and should reach your wallet by this time. Hopefully, this delay did not overshadow your double win at 7BitCasino. We wish you all the best.

Thank you,
7BitCasino Team

posted on November 28, 2015.

Did you receive your winnings, can we close this complaint as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

posted on November 28, 2015.

The issue has been resolved and thank you very much for helping.
Thank you 7bit casino for explaining what caused the delay and granting the funds, understanding the cause has made me feel better about future dealings

posted on November 30, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.