ComeOn Casino is one of my favourites as they have a nice selection of game and are generally fast with withdrawals - However! After playing there last Thursday, I decided to make a withdrawal of £200, but when I tried I faced an error message that said 'Unable to action your withdrawal - contact customer support'. I was confused about this as I have been playing here since 2013 and I have deposited lots of money and withdrawn a few times also. So I figured it was a technical issue.
I tried to contact live support but they were not available until Saturday which was annoying as basically I'm being refused a withdrawal and nobody is telling my why. In the meantime, just to be safe I upload copies of my new debit card in case they need that. Anyway come Saturday I get through to an advisor using live chat who tells me the reason I cannot withdraw is because my account hasn't bee verified. I find this completely unbelievable so challenge the advisor to double check. The reply is that they only have a copy of my bank card and nothing else. I tell them that I have the old emails from 2013 that confirm my account has been verified, but still the advisor is adamant that I must send the documents. I get quite angry and frustrated and tell her to check my transaction history as I have made withdrawals before but she says there is no record. This goes on for about half and hour until she finds my old withdrawals - I then ask her a question: How was I able to make withdrawals if my account wasn't verified. She puts me on hold for 10 minutes whilst she checks with accounts and then decides that theres a technical fault. We go through the resetting of chance etc but still the message remains and I cannot withdraw my £200 which is now £147 purely due to the 4 day delay. The conversation was left by her telling me i must wait until the problem is investigated - I ask her how long, she says they will contact me when they've sorted it.
So ... the situation is this: a loyal customer of over 2 years who has been verified and has spent probably over £700 in this casino cannot make a withdrawal and is being left in limbo with not so much as an apology or being compensated for having to wait 4 days. They cannot even make the withdrawal for me. Is this the loyalty and service that can be expected from this casino? Is this a good way to treat a customer who has spent £700 in your casino? I think not and expect this matter to be resolved as lets face it, there is never an issue with making deposits.