Ag Awards

Vernons Casino - Withdrawal problems after getting a free bonus

Complaint Info
Disputed casino Vernons Casino
Reason Bonus terms violation
Posted on May 16, 2014

I joined this casino on 28 dec 2011 aprox 12-10 pm i deposited 250. pounds ticked boxes required . then noticed they had given me 200. pounds. free bonus. started betting by the 31-12-2011 at 02:11:55casino time my winnings where 2000.pounds. i tryed to withdraw 800. pounds back into my account. and could not tranfare this money. so i tryed to withdraw 600. pounds and again would let me do so. note came up i would have to bet another 8,174.00 pounds before i could make a withdrawell . i started to bet on trying to cover this amount and lost my money. then i was in a mess and deposited another 280. pounds and lost that leaving me indebt .i already had gambled thousands of pounds in this time in betting. i have been in touch with there office and just get this rule about there bonius rules i am not happy with there anser and i am not a sore loser this is wrong .once they give you this bonius they have you over a barrel there is no way you could gamble the amount of money they say you need to and possibly win . its a trap your stuck with iam hoping to take this further so no other people will be tricked into this casino. thanks for listening. m. < name removed >

Posted on January 6, 2012

We have looked into the records of our conversations with the player at the time he played. Michael wanted to withdraw an initial amount but had not completed the necessary wagering requirements clearly indicated on the site and required when receiving our Welcome bonus. Following this contact with our support and receving this information the player questioned the need to wager more and we confirmed the requirements which he understood. The customer representative offered to reset the account should he wish to close. He continued playing.

Posted on January 10, 2012

Dear @VVR11532262,

Please let us know if there's an update regarding your ongoing complaint.

Posted on January 29, 2012

Dear @VVR11532262,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on February 2, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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