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$1,000 Wire Transfer Withdrawal Request But Only $300 Check Approved


I deposited $200 and used Coupon Code 350VIP (No Rules, VIP 350% match Bonus, no max cash-out, no wagering requirements) which made my account balance $900. I played slots and keno for the an entire day winning over $10,000 throughout the day. I checked to see what amount i was able to withdrawal and it showed i was eligible to withdrawal the full amount of my balance. However. I decided to continue playing and withdrawal later. The next day was pretty much lost all of my winnings and had a little of $1,000 left so i requested my first withdrawal of $1,000 via wire transfer. but kept playing even though it showed i could withdrawal and requested a wire transfer withdrawal of $1,000 on 3/7/18. On 3/14, I contact customer support to get a status on my requested withdrawal which i was informed it was declined due to missing documents. I was never contacted previously to be informed that my request was declined and that i need to complete the required documents. I was sent a link via chat to complete a "credit card Agreement form and told to email the completed for and requested documents to the address on the form. I did exactly that and emailed it on 3/14/2018. Then, i requested my withdrawal of $1,000 via wire transfer. On 3/22/2018, I noticed my withdrawal request was no longer showing on my account which previously showed as pending. i contact customer support via chat and was informed that my withdrawal request was approved and i would received it within 3-7 business days. On 3/26, I contacted customer support regarding my withdrawals since a had recently requested another withdrawal the day before. During the online chat, they confirmed my first withdrawal had been approved and I can expect to receive the funds on April 11th. Below is the chat transcript from 3/26.

Chat started on 26 Mar 2018, 11:12 PM (GMT+0)
(11:19:25) Jason F: Is there anything else I can help you with?
(11:20:15) Brittany: yes I've been waiting for a withdraw to hit my bank account for the last week
(11:20:43) Brittany: I requested one withdrawal for $1,000 about 3 weeks ago maybe 4 and then another withdraw for 2500 this past weekend but nothing has hit my bank account yet
(11:20:51) Jason F: Let me check that for you.
(11:24:02) Jason F: this request made on 3/25/2018 7:05:19 PM ($2500.00) is pending yet it takes from 10 to 15 days to be approved. The one you made on 3/22/2018 8:43:14 AM was approved now it is in the phase called processing. it takes from 3 to 7 business days there then you will receive your money from 3 to 7 business days more.
(11:24:39) Brittany: So what exactly should I expect to see the money in my account, in another week?
(11:28:04) Jason F: Your request should be delivered on Aprill 11st.

A few days later, on 3/28 I decided to login via computer rather than through my phone app to review information regarding my requested withdrawals. I was shocked to find the following transactions listed.

3/22/2018 8:43 Check Withdrawal Approved! ($300.00)
3/22/2018 8:42 Check Withdrawal Requested ($300.00)
3/22/2018 8:42 Manager Withdrawal Approved! ($700.00)
3/22/2018 8:42 Manager Withdrawal Requested ($700.00)
3/22/2018 8:42 Wire Transfer Withdrawal Declined $1,000.00

Apparently my $1,000 wire transfer request was declined on 3/22 and then a $700 Manager withdrawal request was approved and a $300 check request was approved. However, I was never informed or contacted regarding the change in payment method nor was I informed of this when i talked to customer support on 3/26. I had no information regarding the manager's withdrawal approval and have no idea what that information represented. I know for a fact and have screen shots of my requested withdrawals showing my withdrawal-able amount available and even took a screenshot of my account which showed bonus amount of $0.00 and playthrough of $0.00 before I submitted my request. I felt that it was time to call customer care but there was no answer so I left a voice message and also decided to send an email to customer support at "help@­slo­tso­fve­gas.com" regarding the information showing on my account and requesting a status and more information regarding my withdrawal account activity which i included in the email.

Today is April 2nd and i still have not received a call back or an email back regarding this information.
Disputed Casino Slots of Vegas Casino
Amount $3937.5

Discussion

User name

Dear @BrittanyCLane,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Brittany--

I apologize for my slow reply--my father passed away last week, so I had to take a bit of time off.

The only fees we charge on our end would be service fees. We did charge you on your first withdrawal, but we have waived them for the balance of your withdrawals. Any other fees incurred would be coming directly from the bank--not us.

Here is the summary of your payments:

4/16 Paid $1500 + no Fee Wire III transaction #71731817
4/13 Paid $2150 + no Service Fee Wire III transaction #71540144
4/4 Paid $287.50 + $12.50 Service Fee Wire III transaction #70775889

At this time, there are no further withdrawals pending either approval or payment.

I wish you all the best,

Tawni
User name

AskGamblers Complaints Team have been informed that Slots of Vegas Casino representative will not be able to respond to ongoing complaints until Monday 16th of April, therefore the time frame is being extended with another 96 hours.

User name loyalty-level-2
Additionally, I verified my first wire transfer was received however, it was only for $257.50 not $287.50. Can you please tell me why I received $30 less than what was previously approved and processed by sots of vegas according to the above response I received? originally I was expecting $1,000 which was reduced to $300 after bonus deduction, then reduced to $287.50 for service fees, then reduced to $257.50 for god know's what and now I received a $16 charge on my account from my bank for processing a foreign wire transfer.

This is absolutely ridiculous especially when we are limited to requested withdrawals in $2,500 increments. That means I have to pay $60 (possibly more) for every withdrawal I request in order to receive my winnings?!?!

The issue I have is that I was informed and then reassured of the amount in which I would be receiving ($300) therefore that is what I was expecting, give or take a few dollars for fees but not $58.50. Why can't this information be provided up front??

Can you please go through my pending/approved withdrawals and provide me the total fees I will incur for each transaction so i can budget my finances accordingly?

If you could please help me out by pushing my approved withdrawals through to the processors so I can receive the remaining funds as soon as possible, I would greatly appreciated it.

Looking forward to hearing from you soon.
~BL

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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Slots of Vegas keeps denying all ways of withdrawal request multiple times always for different reasons

Hello, I have won a large amount of over $6000 dollars. My withdrawal request continuously being denied. Always for a different reason than last time I talked to customer support. This has been going on for over a month almost now. First withdrawal request I did was for bitcoin, customer service representative was telling me everything I needed to do in order to do this withdrawal. I completed all step, received case numbers and went back to live chat and provided case numbers they told me multiple times I provided all information needed and the were escalating it to the correct department. Waited and received denial. Went back and asked live support was it was denied. They said because my last deposit wasn’t a bitcoin deposit so I couldn’t do a withdrawal that way. They did not say this when I first talked to them. Asked another agent they gave me a different reason why. Yes all agents I spoke with said they received all the information needed for this withdrawal but still always had a different reasoning. So then I tried the withdrawal with a wire transfer. First request I did I entered all my information, sent documents of both 2 items they requested. Electric bill and bank statement from may-June which was the newest I had on my banking account with < > Bank.received the case number from the email response back. When back on to chat with live agent they said everything with both documents were good and they were escalating my case again. Saw it was denied again and asked live agent why. This time they told me that the last agent did escalate my case so the correct department did receive or review my documents that were requested so they couldn’t verify me. But rest assured I was told they now escalated it now and all the documents were still good for my withdrawal just needed to wait for it to get approved within the next 2 weeks. Ok so I waited logged back about 2 weeks ago now and saw it was denied again. So I asked a live agent once again why. This time they told me that my document for my bank statement wasn’t the newest and needed a newer version. So I actually received the newest version on July 13th for period June- July 13th. Sent that document in another email received another case number and asked live agent once again to check if I needed anything else now and they said everything needed it good. So they escalated my case again to a department they said. Saw that wire transfer was denied once again and chatted with live agent yesterday. Asked why it was denied. They said they the 3rd party payer couldn’t validate my bank account because they can’t accept <> checking account for wire transfers. Which is not correct because they specifically told me at the beginning of all this that <>  was a good bank that they deal with. I asked my bank also and verified they can accept wire transfers for my account and that most likely I was being scammed from not receiving my wire transfer due to a false statement from the issuer or also known as “stalling loop” The agent I chatted with yesterday then told me I had to open another bank account with either <> banks .i would have to have a positive balance of 20 or more for at least a month and then I could start the process all over again when I got my first statement with my new account. The agent then came back and said that I actually had to have a balance of 30 dollars now. Even though before about a month ago they accepted <> bank and all my information was apparently good to go, so how does it happen now that they don’t accept <> bank? There is always a different reason for everything as a excuse given from multiple live agents over this whole process now. All I want to do is get my full withdrawal that I am Eligible for in the amount of 6505.65 it is all withdrawal able as I already checked that multiple times because they did take away my bonus money I believe they called it off the top of my winnings after my first attempt to withdrawal. Please help me get my withdrawal as I’m eligible and entitled as I played with my money and won. I do have attachments I will upload from the different chats over the month and also email responses from a live agent not from a automatic reply.

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