I deposited $200 and used Coupon Code 350VIP (No Rules, VIP 350% match Bonus, no max cash-out, no wagering requirements) which made my account balance $900. I played slots and keno for the an entire day winning over $10,000 throughout the day. I checked to see what amount i was able to withdrawal and it showed i was eligible to withdrawal the full amount of my balance. However. I decided to continue playing and withdrawal later. The next day was pretty much lost all of my winnings and had a little of $1,000 left so i requested my first withdrawal of $1,000 via wire transfer. but kept playing even though it showed i could withdrawal and requested a wire transfer withdrawal of $1,000 on 3/7/18. On 3/14, I contact customer support to get a status on my requested withdrawal which i was informed it was declined due to missing documents. I was never contacted previously to be informed that my request was declined and that i need to complete the required documents. I was sent a link via chat to complete a "credit card Agreement form and told to email the completed for and requested documents to the address on the form. I did exactly that and emailed it on 3/14/2018. Then, i requested my withdrawal of $1,000 via wire transfer. On 3/22/2018, I noticed my withdrawal request was no longer showing on my account which previously showed as pending. i contact customer support via chat and was informed that my withdrawal request was approved and i would received it within 3-7 business days. On 3/26, I contacted customer support regarding my withdrawals since a had recently requested another withdrawal the day before. During the online chat, they confirmed my first withdrawal had been approved and I can expect to receive the funds on April 11th. Below is the chat transcript from 3/26.
Chat started on 26 Mar 2018, 11:12 PM (GMT+0)
(11:19:25) Jason F: Is there anything else I can help you with?
(11:20:15) Brittany: yes I've been waiting for a withdraw to hit my bank account for the last week
(11:20:43) Brittany: I requested one withdrawal for $1,000 about 3 weeks ago maybe 4 and then another withdraw for 2500 this past weekend but nothing has hit my bank account yet
(11:20:51) Jason F: Let me check that for you.
(11:24:02) Jason F: this request made on 3/25/2018 7:05:19 PM ($2500.00) is pending yet it takes from 10 to 15 days to be approved. The one you made on 3/22/2018 8:43:14 AM was approved now it is in the phase called processing. it takes from 3 to 7 business days there then you will receive your money from 3 to 7 business days more.
(11:24:39) Brittany: So what exactly should I expect to see the money in my account, in another week?
(11:28:04) Jason F: Your request should be delivered on Aprill 11st.
A few days later, on 3/28 I decided to login via computer rather than through my phone app to review information regarding my requested withdrawals. I was shocked to find the following transactions listed.
3/22/2018 8:43 Check Withdrawal Approved! ($300.00)
3/22/2018 8:42 Check Withdrawal Requested ($300.00)
3/22/2018 8:42 Manager Withdrawal Approved! ($700.00)
3/22/2018 8:42 Manager Withdrawal Requested ($700.00)
3/22/2018 8:42 Wire Transfer Withdrawal Declined $1,000.00
Apparently my $1,000 wire transfer request was declined on 3/22 and then a $700 Manager withdrawal request was approved and a $300 check request was approved. However, I was never informed or contacted regarding the change in payment method nor was I informed of this when i talked to customer support on 3/26. I had no information regarding the manager's withdrawal approval and have no idea what that information represented. I know for a fact and have screen shots of my requested withdrawals showing my withdrawal-able amount available and even took a screenshot of my account which showed bonus amount of $0.00 and playthrough of $0.00 before I submitted my request. I felt that it was time to call customer care but there was no answer so I left a voice message and also decided to send an email to customer support at "[email protected]slotsofvegas.com" regarding the information showing on my account and requesting a status and more information regarding my withdrawal account activity which i included in the email.
Today is April 2nd and i still have not received a call back or an email back regarding this information.