Dear AskGamblers Complaint Team,
I am writing to request your assistance with an ongoing withdrawal issue on the casino platform.
Summary of the issue:
- I have a current balance of $78 in my casino account.
- I attempted multiple withdrawals via Prepaid and Interac methods.
- Each time, the withdrawal was initially submitted by the casino system, but the transaction was later canceled automatically.
- Upon cancellation, I received an email prompting me to provide my address and phone number.
- I provided the requested information, but the withdrawal was again canceled, and the funds were returned to my casino account.
- The money remains in my account, but I am unable to receive it in my bank or prepaid account.
Supporting evidence:
- I have screenshots of the withdrawal submission process, including the canceled transactions and emails received from the casino.
- These screenshots clearly show the steps I followed, the system submission, and the cancellation.
Action requested:
I kindly request that AskGamblers investigate this issue and assist in facilitating the withdrawal of my $78 from the casino account.
This issue has persisted despite my repeated attempts and providing all the requested information.
Thank you for your attention and assistance.
I have attached the relevant screenshots as proof.
Sincerely,
<full name removed>
