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Star Games Casino - Unjustified Account Closure And Confiscation

RESOLVED
posted on September 1, 2015.

Hello

I played Stargames.net for 5-6 months,first losing some deposits,but then winning some.1 month ago I decided to withdraw some funds,and my account was blocked.I asked why is it blocked and after 11 days of no answer,I got this response :
"We were informed by our riskmanagement department that there were irregularities with your account "iyi_gunler" and it had to be blocked due to violations of our GTC (see Points G and I)."
Just to let everybody know,points G and I are from their T&C,it's not anything specific about my case.So I didn't get any reasonable explanation what happened to my account and what facts and reasons they had to block it.Of course,they dont want to payout my balance,which makes me pretty sure they just want to steal the money.If I am wrong,then for what reason they are hiding the facts?It's normal if you blame someone,to explain to him what he has done and the consequences about it.But no,Stargames.net are not doing that,they are a robbery site,a very risky place to play for money.I would kindly ask if anybody can help me how to resolve this case,how I can proceed further.I contacted their regulator,but it was not of any help.That's what I got from regulator as response:
"In your specific case, the information was passed to the MGA and examined in detail so as to confirm the Operator’s explanation of events. From the Authority’s end, it was determined that the Operator acted in accordance to the regulations and Terms and Conditions.This information is of a sensitive nature and cannot be provided to the player as is your case."
So the regulator is pretty useless,instead of protecting the player,and at least make the site explain it's decision,they act as fraud as Stargames.net.
As I said any help about his case will be appreciated,it will also be great as many gambling forums as possible to know about how fraud Stargames.net is,and how risky is to decide to play there for real money.

Best Regards
Georgi *********

AskGamblers
posted on September 5, 2015.

Dear @GeorgiAtanasov,

Any update regarding your complaint? Thank you.

AskGamblers
posted on July 26, 2017.

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

posted on July 28, 2017.

Hi GeorgiAtanasov,

We would like to have this complaint closed. We had to block your account due to a serious breach in our General Terms and Conditions(GTC). We cannot publicly disclose the exact reason as it is sensitive information.

As you have stated above, you contacted the MGA who contacted us in turn and asked for an explanation to which we in turn provided our reasons and evidence. As your statement from the MGA clearly says "From the Authority’s end, it was determined that the Operator acted in accordance to the regulations and Terms and Conditions.This information is of a sensitive nature and cannot be provided to the player as is your case." we are not obliged to discuss this further.

We take our security and privacy of players very seriously.

Kind regards,
StarGames Support Team

AskGamblers
posted on July 28, 2017.

Based on the fact that player himself admitted that MGA ruled in the casino's favor, and since the MGA is the official regulatory body whose decisions are of the highest priority when it comes to complaints related matters referring to Star Games casino, AskGamblers Complaints Team has no other option but to mark this case as resolved as casino's favor as well.

Star Games Casino complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 957 USD avg amount

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