Star Games Casino - Stole my money and closed my account with no explanation

calinutul Romania
posted on January 14, 2015.

I had an account at Star Games, where i ve played only backgammon
This account was opened a few years ago and after identity verification, i ve made my first withdraw in 2012 and during 6 months and Star Games told this delay was due to risk of chargeback, i dont uderstand until today what means this.

2 years i didnt played at Star Games for this delay and in 2014 i played again and this time the withdrawals works better 3-4 working days but until December was very small withdrawals 50-100 euro
In january 2015 I’ve deposited 100 euro and winnings was 200 euro and i ve made an withdraw 230 euro and remain into my account 70 euro but surprise they blocked my account and stole my money ,no withdraw ,no winnings and no my deposit all the money lost.

I ve sent an mail and they answered they permanently closed my account because T&C (terms and conditions witch i didnt respect) ,and i ve told wich terms and they no answer .

I have a single account and i ve played with different players from different country they give me a bonus a 3 years ago but i ve loose it my winnings was only from the games with different players and only from December 2014-january 2015

I ve played from my computer and from the computer wich i have at my work place, its possible that computers used from another person because i am a teacher in a school and many other have acces to that computer but no terms and conditions speak about this they only told about 2 accounts opened from the same computer but there is no interdiction to use my account from public computer like school computers or internet cafe.

So please help me they stoled not only my winings 200 euro but also my deposith 100 euro.

Thanks a lot!

posted on January 18, 2015.

Dear @calinutul,
Any update considering this complaint? Thank you.

calinutul Romania
posted on January 18, 2015.

No update ,Star Games only respond end they repeated a single proposition ,you didn't respect Terms and Conditions,, No proofs, no explanations, nothing.

And please note they stole not only my winnings ,but also my deposit 120 euro.

posted on January 20, 2015.

Dear @calinutul,
We understand that you are upset, but please in the future don't use a capital letters because that is against our T&C of the complaint system.

posted on August 9, 2017.

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

posted on August 9, 2017.

Dear Calinutul,

We would like to have this old case resolved.

We would like to direct you to section G. Misconduct of our General Terms and Conditions (GTC). Due to the sensitive nature of this topic we are not obliged to discuss it further. We have provided our evidence to AskGamblers who are now aware of the reason behind your block.

We have not stolen any of your money. Your deposit was spent in the casino by yourself and your unjustly winnings were kept as per our GTC.

For further information please see: https:­//w­ww.s­ta­rga­­m/e­n/t­erm­s-a­nd-­con­ditions

Kind regards,

StarGames Support Team

posted on August 9, 2017.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Star Games Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Star Games Casino.

Star Games Casino complaints

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