before 2,5 weeks I have won 1700 euros with only 50 deposit in spinempire (clearing all bonus). So real money was more then 1700 on 22.1.16. Then I was asked to send them documents. Did so immediately. Since then they are not answering and I a am also not able to withdraw. It was told to me that it takes 5 businnes days for approval, but now we have more than 2 weeks passed. I asked several times per mail, but always support says: Hello! Thank you for contacting. We would be more than happy to help you with your question, however the access to financial information is limited. Your request was successfully forwarded to the relevant department for review and you shall be contacted shortly Our apologies for any inconveniences caused.
So please help me to solve this issue, as the sum of 1700 euros is really not little! Thank you very much in advance!