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Spin Casino - Spin casino do not pay my winnings for no reason

UNRESOLVED

Complaint Info

Disputed casino

Spin Casino

Amount

€ 2404

Posted on August 18, 2022

Good day everybody.

On 7/28/22 I received an invitation from the Digimedia group to receive a welcome offer at Spin Casino.

I read the terms and conditions carefully before depositing and then decided to deposit and get a bonus. I had no luck with the first and second deposits and deposited a third time and made a profit. I played with a bet between 4.50 EUR and a maximum of 8 EUR.

After almost 10,000 EUR wagering requirements, I was theoretically able to withdraw my winnings of 2,404 EUR, which I then did. 2 weeks have passed with repeated inquiries in the live chat where my profit is, I was finally answered like this.

My winnings will not be paid to me.


When asked why my winnings were not paid out and what I had done wrong. was answered. Whenever the casinos decides so.


So I didn't do anything wrong, the casino determines when and if they want to cash out a player or not.

Apparently it doesn't matter if you violated a term or played 100% correctly like in my case but still didn't get your winnings because the casino decides that way.

This is an absolute cheek.


So I invested over 300 EUR for what? That in the end not only my profit is taken from me but also all my previous deposits? I strongly doubt that any kind of casinos should treat them players that way.

I hereby request the Spin Casino from the Digimedia group to give an explanation of my case. Have a nice day and I hope to hear from you.

Kind regards


Richard

AskGamblers
Posted on August 20, 2022

Dear Spin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.