Software glitch with roulette

I opened an account with Vbet on 05.07.2016. I was played for a little while. I was betting 47€ on crystal roulette particularly on 19€ on number '0'( green). The ball turned up on '0'(green) but i have got internal server error. The money has been debited from my account but the winning has not come in to my account. I have talked to casinos couple of times they are not giving the proper explanation thats the reason i am making this complaint. This is the round id 63456577 at 01.03am melbourne time. My balance 479€ after i was betting 47€ it was 432€. I didnt inform to support because i was keep playing. Please help me to get my winnings of 684€. Here i copy the chat with their support.




Chat Transcript
Hi Antony,

We are sending you the chat transcript you requested.

Chat transcript from date 08/07/2016
Antony (20:30:46): Hi
Antony (20:31:05): Hi
Kate (20:31:16): Hello, how may I help you?
Antony (20:31:48): Can i talk to sara?
Antony (20:32:04): I was in chat with her suddenly disconnected
Sara (20:34:24): Hello. Antony. I was asking you for some details in order to transfer to the relevant department.
Antony (20:34:47): I already given to you
Sara (20:35:26): May I kindly ask you to provide me with exact details : what time was that you bet on zero and it turned to be zero but you did not get the winning and please mention as well the exact sum of your bet
Antony (20:36:36): 01.03 am melbourne time, 47$ round bet 19$ or 17$ on zero number, id number 63456577
Sara (20:41:37): Please tell me your full name, email address, date of birth, physical address, phone number, document number as registered in system
Antony (20:43:08): Antony ******­***­***­***­*******
Antony (20:43:25): Unit 3 15 ******­***­***­***­******
Sara (20:44:51): Would you please mention as well your document number?
Antony (20:45:10): ************
Sara (20:46:21): Thank you . Antony mention please phone number.
Antony (20:46:36): ****************
Sara (20:46:51): Thank you
Antony (20:53:28): Are you with me?
Sara (20:54:44): Sure
Sara (20:54:55): I am busy with your issue.
Sara (21:02:09): Antony , thank you for waiting
Sara (21:02:26): Your bet was again checked .
Sara (21:04:06): I am sorry to utter but you really did not win. I may provide you with details form the casino program.
Sara (21:04:39): Unfortunately the winning number was 9
Antony (21:05:07): Can i have the video clip for first 15 mins no it was zero i saw the ball
Sara (21:05:58): Antony, you know I have found out that it is not with videos but it is saved in the system
Antony (21:06:23): Show me the system
Sara (21:07:12): We can send to your email address the picture of that round ,where you would see the numbers you bet on and the winning one
Antony (21:07:27): Please show then i will come with curacao
Antony (21:08:12): I want for the whole day win and lose results
Sara (21:08:33): Would you like us to send you via an email?
Sara (21:09:13): Here I may send you the written form in the system
Antony (21:09:26): Can you share here as well?
Sara (21:13:10): bet 17 win 4 balance 51. You bet 17 on many numbers , the winning number was nine , and you won 1:1 . Your win was 4 and after balance became 51 / 47+4/. Be sure that if 0 was the winning number then you would have immediately got your win.
Antony (21:14:22): See you are wrong beautiful
Sara (21:14:33): If you still have some doubts we may send to your email a screenshot form the system for you to be sure that we are doing our best to help you and assist you properly .
Antony (21:14:42): I got it
Antony (21:15:27): Can you tell me my balance on the win didnt come?
Antony (21:15:48): It means 63456577 round balance after bet
Sara (21:19:38): You win was just 4 , as there was 1:1 matching in your bet , but unfortunately the winning number was 9 and not 0
Sara (21:20:11): Anyhow, I will ask them to send you the screenshot of the game
Antony (21:20:17): I am asking for balance
Antony (21:20:54): Is this result in 63456577?
Sara (21:21:36): Your balance was 47 after your bet 17, and after you won 1:1 matching it became 51
Antony (21:22:44): Can i have this round id no?
Sara (21:25:34): Please wait a minute
Antony (21:25:54): Ok
Antony (21:35:19): Are you still checking
Sara (21:36:18): Antony may I ask you to tell me where you have seen that numbers ?
Antony (21:36:51): You tell me the id number first
Antony (21:38:55): What time was this bet from?
Sara (21:46:23): Antony, I have transferred your bet ID to the technical department . I have asked them to provide you with more details concerning your round. I am eager to help you with your issue so I kindly ask you to wait until we send you an email with full information as much as possible .
Antony (21:46:59): Can you tell me the time of the bet?
Antony (21:47:34): You said 17$ bet i won 4 then balance 51€,right?
Sara (21:48:57): Antony ,for now please wait we will inform you via an email. I do not want to tell you anything incorrect . I just ask you to wait for our letter.
Antony (21:49:27): I will wait, you already said lots of wrong
Antony (21:49:46): No problem i wait.
Sara (21:49:58): Thank you.
Sara (21:50:32): We will send a letter to your registered email address.
Antony (21:50:49): Bye
Antony (21:50:56): I need
Antony (21:51:19): Evidence of round shows in the system time and id no?
Sara (21:51:57): I have already asked about it. I am doing my best to help you .
Antony (21:52:36): Ok bye
Sara (21:52:56): Have a nice day.


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