Slotsmines Casino - Took money from card but did not credit it

Dear @Colinmc13,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello,

Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced regarding your deposit on May 8th.

We have already received your bank statement and are currently in communication with our payment provider to clarify the situation. We understand your frustration and assure you that we are actively working on resolving this matter.

Please rest assured that if the funds are not returned to your bank as expected (due to expired transaction error), we will ensure that your deposit is refunded once we confirm the transaction's status with our payment provider. This process might take a bit longer, but we are committed to resolving it as swiftly as possible.

It's only 50e thankfully. I see the casino replied to you but there has been no progress

Dear @Colinmc13,

Please confirm that the funds have been returned to your bank account in the last few days.

Dear @Colinmc13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The funds have not been returned to my account.

I'm not really sure how the company asked me to confirm a payment they have not made. Nothing has been paid by this casino not one cent

There has been no payment made by casino and I have had no interaction whatsoever with them.

Infact I've had no communication from them at all.

Hello,

The provider has confirmed the successful status of the deposit, and it has been returned to your account. Since your account is closed, our support team will contact you to clarify additional details necessary for the refund.

We sincerely apologize for the inconvenience and the wait you experienced.