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Slots of Vegas Casino - Payment of $777 not received yet

82 hours left for Slots of Vegas Casino to respond.
Posted on May 16, 2019.

Sorry if this is a repeat submission, I really dont know if my last one was sent ,since I dont see it listed and had to register, but anyway my payout was sent to processor 4/16 check $777 (after fees).a month later and still no check or tracking number.and you mean to tell me nobody can find out what is going on?I have been waiting on this payout since I requested it the end of February, I have already had to correspond with 1 person through email several times due to the casino either on the verge or past their timetable guidlines.i really want somebody to find out what is going on with my payout

Posted on May 20, 2019.

Hi Martin--

I apologize for the frustration you've been experiencing with this.

Over the past month, our processor has been having significant difficulties issuing check payments. I'm a bit surprised no one has explained this to you, nor asked you if you would like to change your payment method to a wire.

In any event, I've learned from our CFO that there may be some good news a bit later today regarding checks. Before asking you to change your payment method, I'm going to wait on whatever this news is regarding checks. Regardless, as soon as I know what's up, I'll come back to fill you in.

Again, I'm so sorry you've been dealing with this.

All the best,

Tawni

Posted on May 20, 2019.

Ok if that is what is going on then why have I only received this generic answer 2x already and not and explanation like you told me and the other person below me,I told miles previously that my check could possibly be lost or something and somebody should look into it ,ok so what happens now are you switching processors like planet 7 u see they had the same issue at the same time

Posted on May 20, 2019.

So what happens now ,how long do I have to wait from here?

Posted on May 21, 2019.

Hi Martin--

I've just sent you an email with alternate payment options--as soon as I have your reply, I'll do what's necessary to ensure your payment is sent off.

As far as what happened with support, to be honest, I can't give a good explanation. I don't work with support (I'm sort of on my own little island)--I work solely with our Payments Manager, which is why I'm able to cut through quite a bit of the confusion.

I'll look forward to your reply to my email.

Tawni

AskGamblers
Posted on May 24, 2019.

Dear @Thegne,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on May 24, 2019.

now that you have my info and changing my payout to wire , how much longer from now will it take for me to get my payout?mind you that it has already been at the processor over a month. and after this what is the standard casino timeframe for wire payouts

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