Complaint #656
Slots of Vegas Casino
Invalid check issued as payment
5 years ago
On July 16th 2020 I initiated a cashout in the amount of $900. After they deducted the amount of the "match bonus" they had added to my original deposit I was now left with $744 that had been approved for payment. I asked that it be sent via wire transfer. I was then told that international wire transfers were not available for the bank I was currently using, so I asked that a paper check be issued instead. They agreed but i was not informed that there would be a fee of $25 deducted for the issuance of a paper check until later when I noticed that my payment had been reduced to $719.
After several weeks had passed I would periodically check in with them regarding the status of my payment and was told each time that they were waiting for approval and said I should check back with them after 7-10 business days for updates. After doing that about 3-4 times I started becoming frustrated with the entire process because it had been over 2 months and still no check. I told them I was starting to think they were just giving me the "run around" and demanded some solid answers as to what was causing the delay... it was at that time they told my check had been sent out on Sept 2nd 2020. I asked for a tracking number and was told it would take weeks for them to provide me with one and when I questioned them as to why they couldn't provide one during a live chat session, the representative I had been speaking with suddenly stopped responding.
Finally on Sept 17th I received the check via FedEx. The date on the check said it was issued Sept 4th which is 2 days after Sept 2nd (the day they told me it had been sent) The company name on the check was listed as Stella Communications. The issuing bank was listed as Bank of Montreal and had a Canadian address which makes cashing it in the USA nearly impossible unless you are willing to deposit it into an account (at one of just a few banks) that deal with checks from foreign countries. In an attempt to make things easier, I opened a new checking account at Bank of America and tried to use the check to make my 1st deposit. That's when I was told they were unable to verify the account in which the the check had been sent so they would need to send it in to be verified and that it could take up to 10 weeks for approval and that there would be an additional fee for doing that as well. My only other option would be to contact the casino and request they re-issue it via wire transfer which would speed up the entire process and ensure the funds would be available for use immediately.
So, Once again, I contacted Slots of Vegas via the live chat feature to request another wire transfer instead of the paper check. I was told by the representative they could do it for an additional $250 fee which would also be deducted from my original winnings bringing my new total to $464. Once again I contacted them asking how they can charge me $250 when the problem is that they sent me a check that cannot be validated thus making it impossible to cash. That was 4 days ago and I still haven't heard back from them
After several weeks had passed I would periodically check in with them regarding the status of my payment and was told each time that they were waiting for approval and said I should check back with them after 7-10 business days for updates. After doing that about 3-4 times I started becoming frustrated with the entire process because it had been over 2 months and still no check. I told them I was starting to think they were just giving me the "run around" and demanded some solid answers as to what was causing the delay... it was at that time they told my check had been sent out on Sept 2nd 2020. I asked for a tracking number and was told it would take weeks for them to provide me with one and when I questioned them as to why they couldn't provide one during a live chat session, the representative I had been speaking with suddenly stopped responding.
Finally on Sept 17th I received the check via FedEx. The date on the check said it was issued Sept 4th which is 2 days after Sept 2nd (the day they told me it had been sent) The company name on the check was listed as Stella Communications. The issuing bank was listed as Bank of Montreal and had a Canadian address which makes cashing it in the USA nearly impossible unless you are willing to deposit it into an account (at one of just a few banks) that deal with checks from foreign countries. In an attempt to make things easier, I opened a new checking account at Bank of America and tried to use the check to make my 1st deposit. That's when I was told they were unable to verify the account in which the the check had been sent so they would need to send it in to be verified and that it could take up to 10 weeks for approval and that there would be an additional fee for doing that as well. My only other option would be to contact the casino and request they re-issue it via wire transfer which would speed up the entire process and ensure the funds would be available for use immediately.
So, Once again, I contacted Slots of Vegas via the live chat feature to request another wire transfer instead of the paper check. I was told by the representative they could do it for an additional $250 fee which would also be deducted from my original winnings bringing my new total to $464. Once again I contacted them asking how they can charge me $250 when the problem is that they sent me a check that cannot be validated thus making it impossible to cash. That was 4 days ago and I still haven't heard back from them
Screenshot
