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Slots of Vegas Casino - Delayed payment which probably will never get paid

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 301
Posted on May 22, 2020

Hello, I loved playing on this online casino. Since being in quarantine lockdown for COVID I thought this would be fun. Well to my surprise it’s the most frustrating thing to try to get you winnings. Customer support is not helpful at all! And they often just give you the run around. They don’t email you if something is wrong with your withdraw they pretty much wait for you to reach out. I have been trying to get my winnings for 3 months now. First it was a “we can’t wire to your bank” ok, understandable but this is after I sent my documents showing which bank I wanted to use nobody reach out to tell me my bank was not allowed to wire too until after waiting 3 weeks. I had to chat with someone who told me the only way I could get my winnings was for me to open a bank account with a bank that could accept a wire transfer. I’m sorry I don’t think so. So from there I said send me a check which I then had to cancel my current request that I had already been waiting going on 3 and half weeks and create a new one to request a check and then wait another 7-10 business days. So I do that and nothing I chat with support and they say they will escalate it. So I come back a week later and they tell me the same thing they see my request and they will escalate it. Over and over again that’s the only answer they will give me. So I wait another week and chat again and it’s another I’ll escalate it. This is all they will tell me and all they will do. It’s not even a very large winning. I don’t even want to know the trouble someone who wins a lot has to go through. This is seriously the most Ridiculous experience ever! I just want my money that I have been waiting patiently for the last 3 months for.

AskGamblers
Posted on May 22, 2020

Dear @Momofdudes,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on May 26, 2020

Hi Shawnee--

I apologize for the difficulties you've been experiencing with this.

I've gone ahead and put the request for payment through to our Payments Manager and I do expect the funds will be sent to processing, today.

I'll be back in a couple days with the transaction details...

All the best,

Tawni

Posted on May 28, 2020

Thank you Tawni. Any updates on my payment?

AskGamblers
Posted on May 28, 2020

Dear Slots of Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on June 1, 2020

Hi Shaw/nee--

As promised, your payment w/as sent to our processor, last week: 5/26 Paid $301 + no Service Fee for transaction #110359738. I can see from the tracking that your check was delivered, Friday. ;-)

Again, my apologies for the delay w/pith this.

I wish you all the best,

Tawni

AskGamblers
Posted on June 1, 2020

Dear @Momofdudes,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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