First of all, let me say, I've lost thousands of dollars at this casino and this is my first payout request after finally winning $1000.00. The payout was approved on 7/9. After patiently waiting the 10-14 business days, I still have no repayment to my credit card (which is the method of withdrawal I chose.) I have patiently chatted each day, most times with the VIP manager (Mr. Thomas) who got rather snippy with me when I told him I was tired of waiting days for a response which never came as promised. Finally I contacted the withdrawal department and this was the response today 7/31.... Dear Mercedes,
The usuall time frame for receiving withdrawals is 10-14 business days but unfortunately we are two weeks behind schedule. Please be assured that you will receive your winnings and i will update you as soon as they have been sent.
I would love to have this request resolved soon, as I have two more withdrawal requests in process, for a total of $4000.00. This should not be difficult, it does NOT require a wire transfer to my bank, but a credit to the credit cards which were used to make the original deposits. If there is no resolution soon, I will dispute the credit card charges as fraud.