In April I opened a new bank account and decided to use this to deposit and play at this casino.
I took a break from playing and in that time lost the original card ending in 5217 so ordered a new one.
I have since deposited and won using this new card and am now being asked for verify a card I no longer posses.
I checked my records and discovered I do have a photo of the front of the card showing my name, card number, account number and sort code.
I also supplied along with this a statement from my bank showing the same account number, sort code and deposits to Rizk they could use to verify the card did in fact belong to me.
They are still insisting of seeing the back of the card but due to it being lost this isn't possible.
I have contacted my bank but they are unble to share any information about this lost card.
I've tried looking in online banking for any information relating to the card but my statements only show the account number and sort code of the account.
As this is a debit card it only shows my most recent active card.
I understand the need to verify deposit methods but I feel they should be able to do this with the information I have supplied.
Especially as my name, account number and sort code is listed on the front of the card in question and the bank account statement shows the same details including deposits to the casino.
All I ask of Rizk is to approve my withdrawals situations like this do happen and I see this is not an uncommon complaint.
Thank you for your consideration and I hope with your help this can be resolved quickly.