Hi , Ill try to keep this short as I can I promise. I opened a Mansion Acc just over a year ago ( Jan 2014 ). I won a great amount of money and complied with the casino and met wagering requirements etc. but I decided I would not withdraw straight away, In fact ill leave it in and carry on playing from time time, after all we all love a gamble. I chose a range of games Roulette etc , Black Jack , Slots etc as have no preference or favorite.
Long story short, I fell pregnant and to be honest did not play that regular afterwards and decided I need my winnings so best I withdraw (29/01/15) Ive had contact with Mansion soon after asking for notarized documents which I had to arrange and did not know it would cost what it did, but went ahead and had it done. In the email they asked for me to send it special delivery ( again further costs ) but wanted to make sure it arrived and I could track the post ( I also emailed the pictures over to Mansion to let them know I had done what was asked and its on the way to them ) I had a reply saying the emails was not clear enough but thought to myself "they will have the originals soon". Ive just had an email saying , "
Unfortunately your winnings were removed and you will have your real money deposit returned. "
As you can imagine this is extremely upsetting and I just find it astonishing how they can send you on a wild goose chase , spending more money and then hit me with this? I would appreciate any support here, Im a bit lost and not sure where I stand? Can they just do this to me? what valid reasons or proof have they to deny me , PLEASE HELP XX