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PropaWin Casino confiscated my winnings with no reason stated


Complaint Info

Disputed casino

PropaWin Casino


€ 562

Posted on July 7, 2015

Maybe it was a stupid thing from me to trust these people again but I did anyway.
On June 19th I was wondering why
Propawin.com blocked my account in the first place on May
(because they never told me why) and thought it may be because I was at the time in Portugal.
So I told them I'm in my home country (Finland) now.

Soon after I received a reply that my propawin account is now unblocked so I can start using it again.
So I made two separate 50 euro deposits, altogether 100 euros.

I won a little bit of money, and the total balance on Thursday June 25th was 562.50 euros.

Suddenly my account is now blocked again. I contacted them and got a reply:

"Dear Tommi,

Unfortunately it was not the reason it was blocked and unfortunately I did not notice that in your account description,
your account has been closed, with no right no reopen it and possibility to play in our casino.

You have to wait for the decision from our payments department regarding this situation.

Your account has been closed according to paragraph 13.6 of Terms and Conditions.

Best Regards.
Alex Carlow
Your Support Representative "

Today I received an email from them:

"Dear Tommi,

Please be informed that we reviewed your account history and found that 5th of May 2015 you has been
informed about your PropaWin.com account closing according to Terms & Conditions paragraph 13.6.

Please be informed that your account will remain closed in future. You are allowed to withdraw 100 EUR.
This is your deposits amount performed 19th of June 2015.

Payment Department"

I'm not going to accept this because this is a clear scam attempt and they just want to keep my winnings.
I know they wouldn't give me the deposit back if I had lost that money.

Posted on July 7, 2015

Any update considering your complaint? Thank you.

Posted on July 9, 2015

They do not reply to my emails anymore. When I send them an email, I get the confirmation message that the email has been received, but they just don't reply.

Posted on March 19, 2016

AskGamblers Complaints Team has been provided with information regarding this case on behalf of Propawin Casino. It is clear that this complaint is sportbook related.

Based on AskGamblers Complaints Terms were is clearly stated that our system is only for casinos disputes, we consider this complaint rejected.

In case of a disagreement with our decision, we encourage player to seek further assistance from the relevant licensing authority directly.

The case is now officially closed.