Ag Awards

Prism Casino - Casino not telling the truth

Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
Amount $ 1000
Posted on July 17, 2014

Still waiting for a payout.. Even got a phone call saying it was going to be payout. I asked when it was going to be paid out and they said it already was to check my account. Well it never was recieved and now they won't answer me. I am not playing anywhere on line till I get paid by Prism and Cirrus. They can think of more excuses but when they say it was paid thats the topper of all lies.

Posted on April 30, 2010

Hi casinojunkie,

Our admin shows that your funds were sent on March 23rd to your Click2Pay account, here’s the message I see in your account:

Click2Pay E-Wallet Withdrawal - Transaction approved

8ce5eb­b40­a06­035­137­c3a­0c7­9fc­2164c, 000, APPROVED CP:4168647, Transaction is Acknowledged


If you really did not receive it let me know and I’ll find out what the procedure is, I imagine we would have to ask Click2Pay to check what happened.

Best Regards,

< name removed >

Affiliate Manager

Posted on May 13, 2010

Hi casinojunkie,

Payment was sent to the account that belongs to the email address you provided when you made the withdrawal request: *****

This is the confirmation number of the transaction 8ce5eb­b40­a06­035­137­c3a­0c7­9fc­2164c. If you provide it to Click2Pay they should be able to tell you what happened with the funds since they should be in your account since March 23.

Best Regards,

< name removed >

Affiliate manager

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy