Posido Casino - Lowering the bonus turnover by the casino

Dear Customer,

Thank you for reaching out.

We are working with the technical department to make sure the situation is solved as fast as possible. In the meantime, could you please provide the screenshot where you saw the turnover at 87% so we could investigate that?

Please feel free to contact us at any time.

Sincerely,
Posido

Dear Askgamblers

Who normally takes screenshots of their account to document something if everything seems to be working normally? Nobody. Of course I don't have a print screen that shows that I made 87%. The photos from my account documenting the lowering of the bonus turnover were taken only after the support stated that everything was fine - which of course is not what the photos I sent in the post above show. For the next two days / 17/04 and 18/04/ the turnover increased and then decreased despite further bonus turnover.
On 18/04 I sent an email to support and also in live chat with over 200 photos attached / 25 transactions each / showing part of my history from 12/04 - 14/04. I repeat - this is a partial history from less than two days on which you can see the turnover of about 5k euros, which with the bonus of 388 gives more than 10% of the bonus turnover and not, as the support claims in the e-mail of 18.04 at 12.44 that from 12.04. to 18.04 I made barely 7% TURNOVER BONUS.
In the next two days I proved with scrins from my account that despite the passing time, the turnover on my account is falling!
Making print screens of all transactions on my account will take a lot of time, but if necessary, I will do it / every transaction, hour, stake and game on which the trade was made /. It will probably be over 2000 and I will prove that the turnover has been underestimated - which I have already shown on the screens in the first post. !!!
You are asking me to prove something that I have already proven with both the screens here and the transaction history from my account.
I received exactly the same content of the e-mail that you are working on solving the problem several times - of course nothing has changed despite the fact that photos with my account history were sent to support and live chat.
One thing has changed - my bonus obviously expired on April 22, 2023 - I couldn't make 100% of the turnover because it was notoriously underestimated.

Dear Customer,

We completely understand your frustration. We assumed you may have the said screenshot so we could use it for investigation. However, if you do not have it, we will proceed without it.

Please note that the wager for the freespin winning was corrected and we have added 1 401.14 EUR to your balance. The rollover is completed. We will continue working on the investigation to make sure the situation does not occur again.

Please feel free to contact us if you face any issues or have any questions.

Sincerely,
Posido

Dear @maykeel,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.